What they don't understand is that "official support" means paying a huge annual fee for the privilege of being able to call a company and wait on hold to talk to some pimply geek-wannabe who has minimal training on the product and no real interest in helping those annoying "users".
Open source support, on the other hand, means being able to freely (subject only to a minimal set of ettiquite rules) tap into an enormous community of people who actually use the product, love it, and are happy to help each other and new comers alike. Not to mention having access to source code itself!
Chris Santerre wrote:
I finally had a chance to read my Network Computing Magazine at home for May. They did a comparison on commercial antispam software. I found it online here:
http://www.nwc.com/showArticle.jhtml?articleID=20000062
They mention 1 paragraph about Spamassassin, which in my opinion was kind of
cheeky. Mainly stating it was their recommendation for non commercial
package, but had no official support. Well, I say that depends on what you
mean by official.
So why did they mention it anyway? Because their #1 choice for commercial antispam product is based off of SA! Doh!!! Numerous others use it as well. Gee, go figure! (I'm not knocking any of the commercial products. Just the way SA gets treated like some sort of red-headed step child by media!)
This bothers me, and I'm not even a dev. I'm glad I'm not a dev, because I
like my forehead. I'm assuming if I was a dev, I would have a huge forehead
from banging it against my desk because all the work that gets done is
treated like this!
Anyway, I'm having a bad day. So this just added on. To all the devs, and
anyone else who has ever contributed to SA in any way shape or form, thank
you! SA is great.
Chris Santerre System Admin and SARE Ninja
http://www.rulesemporium.com
'It is not the strongest of the species that survives,
not the most intelligent, but the one most responsive to change.'
Charles Darwin
