Bugs item #770397, was opened at 2003-07-13 16:27 Message generated for change (Comment added) made by anadelonbrin You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=498103&aid=770397&group_id=61702
Category: Outlook Group: None >Status: Pending Resolution: None Priority: 5 Submitted By: Leonard Abbey (lba) Assigned to: Mark Hammond (mhammond) Summary: Outlook hangs during message download Initial Comment: Approx 1 on 8 to 10 times that I start Outlook with SpamBytes filtering enabled Outlook Hangs part way through the download of messages. Say at 31 of 50 messages. Cancelling and restarting Outlook results in the same problem at the same message count (31 of 50.) If I turn off the filtering of SpamBytes the messages download successfully. Filtering the downloaded messages works fine on these downloaded messages (although I don;t think it Moves them to the designated folders - need to recheck to be 100% sure of this.) Outlook has not previously experienced this problem prior to installing SpamBytes. I am running Windows XP Home edition - with most fixes applied. Outlook is Outlook 2000 SP-3 (9.0.0.6627) Just looking at the Log file, is it possible that my Outlook Filtering is moving messages before SpamBytes gets a chance to analyse them? SpamBytes does seem to lag a little behind the download by my casual observation. ---------------------------------------------------------------------- >Comment By: Tony Meyer (anadelonbrin) Date: 2005-02-10 14:33 Message: Logged In: YES user_id=552329 This tracker is very old now, and is full of conflicting reports. It seems that there are two solutions, which have worked for pretty much everyone (only filtering the inbox, using background filtering). Does anyone still have this problem (with 1.0.1 or 1.0.3)? If background filtering is the solution, then I think this can be closed. Only filtering the inbox isn't an ideal solution, so please say if that makes a difference to you. ---------------------------------------------------------------------- Comment By: Pete Marion (ima_user) Date: 2004-01-10 13:44 Message: Logged In: YES user_id=923210 This ONLY affects clients connecting to an exchange server ---------------------------------------------------------------------- Comment By: Pete Marion (ima_user) Date: 2004-01-10 13:31 Message: Logged In: YES user_id=923210 Are you using SMTP and POP3 or are you connecting to an exchange server? When connecting to an exchange server (and, this COULD affect SMTP / POP3 as well - I have to confirm this) the RPC Binding Order dramatically affects the time it takes the Outlook client to process messages. The string in the reg key HKLM/Software/Microsoft/Exchange/RPC_Binding_Order comes, by default, as follows: ncalrpc,ncacn_ip_tcp,ncacn_spx,ncacn_np,netbios,ncacn_vns _spp All that is requitred for a standard TCP/IP connection is ncacn_ip_tcp RPC, SPX, NP (named pipes), netbios, and vns_spp (banyan vines) are rarely used. Outlook can take up to a minute attempting to establish communication using each individual protocol. Lets say that your server to server environment requires RPC. Outlook must first establish a TCP/IP connection before using RPC. So RPC will fail, then TCP/IP will establish, followed by SPX, NP, netbios, and vns_spp. Then it must go through the order again, establishing RPC, attempting to restablic TCP/IP, followed again by the rest. This can make it appear that the system is indeed hung. Modifying the binding order to reflect the required services, in the order they are used, reduces the time to perform tasks. If you want details, contact me and I will send them "offline" I will also determine if the RPC Binding order is used in the Internet Mail Only mode. ---------------------------------------------------------------------- Comment By: Gilles Tessier (gillesmt) Date: 2003-12-07 07:27 Message: Logged In: YES user_id=925460 My XP pro does too except that it shut down completely as soon as it detect a message to DL ---------------------------------------------------------------------- Comment By: John Jarrett (jjarrett) Date: 2003-12-03 09:00 Message: Logged In: YES user_id=899118 I tried leroypa's suggestion yesterday and Outlook has not yet hung again after receiving hundreds of messages and filtering them to dozens of folders through half a dozen email accounts. McAfee Virus Scan is running and I haven't seen a problem since I turned Spam Bayes back on yesterday. Again, all I did was tell Spam Bayes to ONLY filter the Inbox. I assume since Outlook puts the emails into the Inbox and then applies the Rules moving them to other folders, having Spam Bayes filter them in the Inbox then filter them again in sub-folders was somehow creating the problem. John ---------------------------------------------------------------------- Comment By: Paul LeRoy (leroypa) Date: 2003-12-02 08:34 Message: Logged In: YES user_id=410520 I to have been having this problem (see previous posts). Like Basil, I to am running McAfee Virus Scan, but what I did was to filter only the 'Inbox' and not it's sub-folders as well as turning on 'background filtering'. Don't need to filter Inbox sub-folders as Outlook rules is setup to move messages I know I want to these folders. I also find that Spambytes does run slow and it does look like at times it is 'running into' Outlook processing. Thanks, PL ---------------------------------------------------------------------- Comment By: Basil Hussain (basil_hussain) Date: 2003-12-01 22:40 Message: Logged In: YES user_id=918906 I have been experiencing the same problem with Outlook hanging during download of messages. I tried setting SpamBayes to use background filtering, but that didn't help. I think it is definitely something to do with having McAfee VirusScan installed. I have VirusScan Enterprise 7.0.0 installed. I uninstalled the E-mail Scan feature (which integrates with Outlook) and all has been working well. This was with Outlook 2000 SP-3 9.0.0.6627. PGP Freeware 7.0.3 (with Outlook plug-in) is also installed, but seems to co- exist fine. ---------------------------------------------------------------------- Comment By: John Jarrett (jjarrett) Date: 2003-11-01 07:08 Message: Logged In: YES user_id=899118 I am running McAfee (tried it with and without Hawk), Outlook 2000 SP-3, Win 2000 Pro and SpamBayes Outlook Addin binary 0.81. Sometimes it gets through a few dozen messages, sometimes just one. I've tried it with background processing on and off to no avail. If I deactivate SpamBayes, Outlook does not hang. I don't understand how the Timer would help... John T. Jarrett [EMAIL PROTECTED] ---------------------------------------------------------------------- Comment By: Mark Hammond (mhammond) Date: 2003-10-23 13:28 Message: Logged In: YES user_id=14198 Can the other people having trouble with this let me know how the "background processing" option works for them? The original reporter of this bug indicates that it fixed it for him. ---------------------------------------------------------------------- Comment By: Gerard Roche (balfbalf) Date: 2003-10-23 13:13 Message: Logged In: YES user_id=363795 I get exactly the same thing. It always happens on message number 31. I have to disable Spambayes, download my mail then reenable spambayes to get my mail. ---------------------------------------------------------------------- Comment By: Mike Churchward (mchurch) Date: 2003-09-20 06:01 Message: Logged In: YES user_id=311170 I updated to 8.1. Still the same problem. However, if I remove all of the rules from the organize section, the problem goes away. I had some rule to refile emails as they came in to specific email addresses. Somehow, this causes the problem - but only on my WIN98 with Outlook 2000. ---------------------------------------------------------------------- Comment By: Leonard Abbey (lba) Date: 2003-09-18 09:59 Message: Logged In: YES user_id=820545 I have now been running version 8.1 alsmost since it appeared. Not one instance of the problem has occured. I have set the timer options, initially at a couple of seconds but have been dropping it down gradually as it appears to be successful. I think at this stage the problem, for me at least, has been cured. I have not made any other changes to my system So looking good. The latest vestion does appear to miss a few spam messages that I would have thought were previously caught. That needs mor investigation however. Keep up the good work. ---------------------------------------------------------------------- Comment By: John Hood (john_hood) Date: 2003-09-18 06:31 Message: Logged In: YES user_id=834988 Same problem when the folder being monitored is large, or when the spam folder has a lot in it. Spambayes also hangs when remote users are accessing Exchange server over a modem. Left it for 1 hour 45 min, it never came back. Running "Outlook /a" and reducing the size of the folder, then re-enabling the Addin and restarting Outlook normally, will fix the problem for the LAN users but not the modem users. Running version 8 on Outlook 2002 on Win 2000 machines. 25 users testing it, only 6 problems, all the same as above. Users love it. If you did one for Outlook Express, man, you would be gods. Also, I checked the reference to the "Configuration Guide" and "Timer" There is no such reference in Configuration.htm, can find nothing called "Configuration Guide" in the install folder, in the site docs, or here. Ideas? ---------------------------------------------------------------------- Comment By: Mike Churchward (mchurch) Date: 2003-09-16 09:58 Message: Logged In: YES user_id=311170 I am having the same problem using the latest version (8) on Outlook 2000 and WIN98. Outlook is SR-1, 9.0.0.5414. It seems to happen after Outlook has been running for a while (1-4 hours). When I unistalled Spambayes. It went away. ---------------------------------------------------------------------- Comment By: Paul LeRoy (leroypa) Date: 2003-09-15 12:01 Message: Logged In: YES user_id=410520 I also have the same problem with v.8 downloaded on 9/12/2003. Outlook hangs after downloading approx 3 messages. I turn off SpamBytes and same problem. I've uninstalled SpamBytes and same problem. Prior to the installation of SpamBytes, outlook was working just fine. Paul [EMAIL PROTECTED] ---------------------------------------------------------------------- Comment By: Mark Hammond (mhammond) Date: 2003-09-05 11:41 Message: Logged In: YES user_id=14198 Please enable the "timer" - see the "configuration guide". I suspect this will fix it. However, it is very strange, and still not reported by anyone else I can recall. ---------------------------------------------------------------------- Comment By: Leonard Abbey (lba) Date: 2003-09-04 20:56 Message: Logged In: YES user_id=820545 I'm now up to version 7 and the problem persists. If I turn Spambayes off I never have any problem. With it on it frequently hanges part way through the downloading. I have obeserved that on several times the download hang at message 31 of xxx. THis occurs too frequently to be coincidental in my opinion. If I start/stop/start/stop the download I can retreive all the messages. If I download the messages with SpamBayes off and then filter them I again have no problems. HELP HELP HELP ---------------------------------------------------------------------- Comment By: Leonard Abbey (lba) Date: 2003-08-07 21:23 Message: Logged In: YES user_id=820545 Having update thru version5 and now 6 the problem still occurs. Sam bypass applies. If I stp[ SpamBays the emails can be downloaded, if not evertime I try it will hang at the same email (ie cout of xx of yy) I have not been able to see what actual email causes the problem at this stage. Running the filter after a download works fine. The log does not seem to show anything conclusive. I do have McAfee running - current version. I will try disabling it next time I get a hang. Note, the incidence seems less frequent than originally reported. ---------------------------------------------------------------------- Comment By: Mark Hammond (mhammond) Date: 2003-08-07 11:37 Message: Logged In: YES user_id=14198 http://mail.python.org/pipermail/spambayes/2003-August/006564.html seems to blame McAfee. Is anyone else seeing this bug running McAfee? ---------------------------------------------------------------------- Comment By: Hugh Brackett (hbrackett) Date: 2003-08-05 03:42 Message: Logged In: YES user_id=837287 I had this problem when I was running Outlook on a virtual desktop (vdesk.exe from the NT resource kit). As I recall it filtered and moved already downloaded messages properly. It might be relevant that the Office Assistant also does not work correctly on virtual desktops. ---------------------------------------------------------------------- You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=498103&aid=770397&group_id=61702 _______________________________________________ Spambayes-bugs mailing list [email protected] http://mail.python.org/mailman/listinfo/spambayes-bugs
