Bugs item #855445, was opened at 2003-12-07 07:53
Message generated for change (Comment added) made by anadelonbrin
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Category: Outlook
Group: Source code 1.0a6
>Status: Pending
Resolution: None
Priority: 7
Submitted By: Gilles Tessier (gillesmt)
Assigned to: Mark Hammond (mhammond)
Summary: Outlook shuts down 

Initial Comment:
I have XP Pro with all the updates installed and SP1 
ronning Outlook 2000 9.0.0.2711 and Spambayes 08.1 
and Norton 2003
Installation went well. Outlook opens and check for 
messages. If there are messages, Outlook automatically 
shuts down without downloading them. I have to use 
Outlook express to get my mail. Prior to installing SB I 
could send & receive mail without problems.


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>Comment By: Tony Meyer (anadelonbrin)
Date: 2005-02-10 14:48

Message:
Logged In: YES 
user_id=552329

It seems to me there are three separate issues here:

1.  With the OP, Outlook will not collect any mail.
2.  With talonius, Outlook works, but will not work
correctly if closed and reopened.
3.  With ima_user, the Outlook.exe process isn't terminated
on closed.

#3 is covered in other bug reports, I believe.

For #2, the log hints that there's something wrong with the
store.  Is is a pst, Exchange, Hotmail, IMAP?  If a pst,
then running scanpst would be a good idea.  Check that the
unsure and spam folders are valid, too.

For #1, are there error messages when it shuts down?  Does
anything get put in the SB log?

These are all rather old now, so I'm not sure if there will
a response to any, but please let us know if there are still
these problems (except #3, which is looked into elsewhere).

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Comment By: Pete Marion (ima_user)
Date: 2004-01-06 12:30

Message:
Logged In: YES 
user_id=923210

This has been suggested as a resolution for Outlook 
continuing to run after exit.  It pertains to having Outlook 
Backup Folders installed.   Please see if Outlook.exe is listed 
under processes after closing Outlook.  If it is, try the 
following:
----------------------------------------------------------

On the Tools menu, click Options, and then click the Other 
tab.
Click the Advanced Options button, and then click COM Add-
Ins.
Click to uncheck Outlook Backup Add-in.
Click OK until the Options dialog boxes are all closed, then exit 
Outlook, and restart your computer.
Start Outlook, send a message to yourself, and then exit 
Outlook.
Wait 30 seconds to allow the MAPI Spooler to finish its 
operation, and check in the Close Program list to see if 
Outlook is still running
----------------------------------------------------------

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Comment By: Pete Marion (ima_user)
Date: 2003-12-31 08:27

Message:
Logged In: YES 
user_id=923210

I have sporadic problems with Outlook as well.  After closing 
Outlook, check your task manager for running processes to 
see if Outlook is still running.  If it is, select the process 
(Outlook.exe) and end task. 
I will look into how to resolve this Outlook related issue.

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Comment By: Brian Schkerke (talonius)
Date: 2003-12-23 04:38

Message:
Logged In: YES 
user_id=206805

Windows XP Professional SP1 (fully patched), Microsoft 
Outlook 2003 (fully patched through Office Update), Norton 
Antivirus Client 2003 Corporate Edition.

After a fresh reboot I can load Outlook and SpamBayes and 
everything works wonderfully.  If I shut Outlook down it will 
no longer load successfully.  It only comes up, displays the 
first message, and then shuts itself back off.

My log file looks like this (I do not see a way for me to attach 
files to this bug):

Loaded bayes database from 'C:\Documents and 
Settings\bmschkerke.DEVELOPMENT.001\Application 
Data\SpamBayes\default_bayes_database.db'
Loaded message database from 'C:\Documents and 
Settings\bmschkerke.DEVELOPMENT.001\Application 
Data\SpamBayes\default_message_database.db'
Bayes database initialized with 2197 spam and 7158 good 
messages
SpamBayes Outlook Addin, Binary version 0.81 (September 9, 
2003) starting (with engine SpamBayes Beta2, version 0.2 
(July 2003))
on Windows 5.1.2600 (Service Pack 1)
using Python 2.3+ (#46, Aug  6 2003, 16:39:24) [MSC v.1200 
32 bit (Intel)]
SpamBayes: Watching for new messages in folder  Inbox
SpamBayes: Watching for new messages in folder  Junk E-mail
Processing 0 missed spam in folder 'Inbox' took 0.34334ms
Error finding the MAPI folders for a folder switch event
Traceback (most recent call last):
  File "out1.pyz/addin", line 1071, in OnFolderSwitch
  File "out1.pyz/msgstore", line 337, in GetFolder
NotFoundException: NotFoundException: Exception 
0x8004010a (MAPI_E_OBJECT_DELETED): OLE error 
0x8004010a

Thank you!

Brian Schkerke


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