Bugs item #1186352, was opened at 2005-04-20 11:36 Message generated for change (Comment added) made by anadelonbrin You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=498103&aid=1186352&group_id=61702
Category: Outlook Group: 1.0.4 Status: Open Resolution: None Priority: 5 Submitted By: Larry (fiatlarry) Assigned to: Nobody/Anonymous (nobody) Summary: Clicking Links in email messages gives error Initial Comment: Hi, I've checked through the troubleshooting guide and have looked in a whole mess of other places to no avail. System is Windows XP Home, SP2, latest updates SpamBayes Outlook Addin Binary Version 1.0.4 Outlook 2002 (10.6515.6735) SP3 The user was running SpamBayes for some period of time and everything worked. User reported that one day when she clicked on a webpage (either embedded in the email, or a link), she got the following error message: "You must close Outlook before SpamBayes can be installed. Please close all Outlook Windows (using "File->Exit and Log off" if available) and click Retry, or click Cancel to exit the installation. If this message persists after closing all Outlook windows, you may need to log off from Windows, and try again." with a choice of "Retry" or "Cancel". Clicking Retry just brings back the same error message. I've: o Closed Outlook (both via the close button and File/Exit) o Used Task Manager to ensure that Outlook was indeed closed o Closed the Palm-Sync app o Used Task Manager to ensure that Palm-sync was indeed closed o Uninstalled SpamBayes o re-downloaded 1.0.4 o Installed it again. All to no avail. We still get the "You must close outlook before SpamBayes can be installed" message. Thanks, Larry ---------------------------------------------------------------------- >Comment By: Tony Meyer (anadelonbrin) Date: 2005-04-20 13:08 Message: Logged In: YES user_id=552329 You still get this message when? This message is part of the installer, not part of the add-in, so you're trying to (re)install SpamBayes, right? The troubleshooting guide explains about using the Task Manager to ensure that OUTLOOK.exe and mapimsgs.exe are not running when you install - have you done that? ---------------------------------------------------------------------- You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=498103&aid=1186352&group_id=61702 _______________________________________________ Spambayes-bugs mailing list [email protected] http://mail.python.org/mailman/listinfo/spambayes-bugs
