Support Requests item #1192148, was opened at 2005-04-29 14:50 Message generated for change (Comment added) made by anadelonbrin You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=498104&aid=1192148&group_id=61702
Category: Install Problem (example) Group: None Status: Open Priority: 5 Submitted By: Marc Erickson (marcerickson) Assigned to: Nobody/Anonymous (nobody) Summary: Outlook 2000 crashes 1179651 Initial Comment: This is an addendum to report 1179651. Using the multiple user installation procedure doesn't help. The Oulook is Outlook 2000. According to the Microsoft Error Report, the file responsible for crashing outlook.exe is OUTLLIB.DLL. Renaming it and reinstalling Office 2000 overtop of the existing Office 2000 installation so that a fresh copy of OUTLLIB.DLL is installed doesn't work. Microsoft Error Reporting appcompat.txt attached. ---------------------------------------------------------------------- >Comment By: Tony Meyer (anadelonbrin) Date: 2005-05-11 18:27 Message: Logged In: YES user_id=552329 Didn't know that you'd tried the Office un/re-install. That doesn't leave me with many ideas, unless it is something that gets left behind. Here's hoping the log has something! ---------------------------------------------------------------------- Comment By: Marc Erickson (marcerickson) Date: 2005-05-11 18:01 Message: Logged In: YES user_id=477851 OK - will try to get a log for you. I've already uninstalled and reinstalled Office with Add/Remove Programs and updated it. They don't have anything special in their Office installation - the only customizing is setting up the two email accounts. Removing and reinstalling Office with Add/Remove Programs in Control Panel and then updating it is at least an hour - probably closer to two hours. As you probably know, removing Office with Add/Remove Programs in Control Panel leaves all sorts of crap behind - as with many Windows programs. Removing Office completely means a long session of manual file and folder deletion and hand Registry editing. Microsoft publishes a tool that automates this - but it doesn't run on Windows XP, only earlier Windows versions. I'll try to write a batch file to help me out - but I'm not a programmer so that's a tedious process for me. Thanks for your help - will get back to you when I have a log file - or not - to send. Marc ---------------------------------------------------------------------- Comment By: Tony Meyer (anadelonbrin) Date: 2005-05-11 17:44 Message: Logged In: YES user_id=552329 I understand that remote troubleshooting is difficult - the problem is that a COM add-in should not be able to crash Outlook, unless it's doing something undocumented. Since it is, it's very difficult to figure out what the cause might be. I suspect that you'll find that either the log doesn't get created or that an empty log is created. Neither really helps much in figuring out what is happening. (OTOH, if there is something in there, then that would say a lot). Doing the uninstall removes everything that doing the install adds. It doesn't do anything else. Doing an install then an uninstall ought to leave the registry unchanged. I'm not suggesting reformatting the HD, or reinstalling Windows. I wonder if maybe removing Office/Outlook completely, then reinstalling it (the Repair doesn't really seem to help very often) might do it. If their Office install is highly customised that's a very time-consuming process, though. (Or if they have many Outlook accounts that will need to be re-setup). My thought was more along the lines that perhaps this isn't a problem we'll be able to solve, and maybe a filter other than SpamBayes might be an idea (unless all Outlook add-in filters have this problem, in which case it's almost certainly Outlook). ---------------------------------------------------------------------- Comment By: Marc Erickson (marcerickson) Date: 2005-05-11 17:32 Message: Logged In: YES user_id=477851 Does anything get written to the SpamBayes logs? Don't know other than SB reported the correct string when the multiple user install was used - will try a Remote Assistance session to gather the log. You have to understand that Ken and Sandy (the users I'm trying to install this for) live 80 km away from me. It's not quite a trivial problem for me to go out there and troubleshoot. If you uninstall SpamBayes, does Outlook work correctly? Yes. What version of SpamBayes is this? Version 1.0. Re: your comment, "Doing an uninstall ought to remove all registry entries. It might be worth uninstalling before doing the install for all users, but it should work either way." You are correct in that all Registry entries relating to SpamBayes are removed - that is the entries with SpamBayes in the name of the Registry key. But what about Registry entries relating to COM and other plugin objects? Am I really going to have to format his harddrive and reinstall because of an installation error? ---------------------------------------------------------------------- Comment By: Tony Meyer (anadelonbrin) Date: 2005-05-11 16:40 Message: Logged In: YES user_id=552329 Does anything get written to the SpamBayes logs? If you uninstall SpamBayes, does Outlook work correctly? What version of SpamBayes is this? You could try 1.0 or 1.1a1 to see if that makes any difference (possibly different versions of pywin32 might make a difference). It really sounds like an Outlook problem, though, since SB ought to just work with Outlook 2000 and multiple users, and shouldn't be able to crash Outlook itself. I'm out of ideas after that, sorry. ---------------------------------------------------------------------- You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=498104&aid=1192148&group_id=61702 _______________________________________________ Spambayes-bugs mailing list [email protected] http://mail.python.org/mailman/listinfo/spambayes-bugs
