Sorry about the double post - please ignore.
Marc -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Marc Erickson Sent: May 10, 2005 10:31 PM To: [email protected] Subject: Re: [Spambayes] Support tracker ID # 1179651 and 1192148 Any chance of a resolution to this one? ---------------------------------------------------------------------------- ---------------------------------------------------------------------------- ---------------------------------------------------- [ 1192148 ] Outlook 2000 crashes 1179651 You may monitor this Tracker item after you login (register an account, if you do not already have one) Submitted By: Marc Erickson - marcerickson Date Submitted: 2005-04-28 19:50 Last Updated By: marcerickson - Attachment added Date Last Updated: 2005-04-28 19:54 Number of Comments: 0 Number of Attachments: 2 Category: (?) Install Problem (example) Group: (?) None Assigned To: (?) Nobody/Anonymous Priority: (?) 5 Status: (?) Open Summary: (?) Outlook 2000 crashes 1179651 This is an addendum to report 1179651. Using the multiple user installation procedure doesn't help. The Oulook is Outlook 2000. According to the Microsoft Error Report, the file responsible for crashing outlook.exe is OUTLLIB.DLL. Renaming it and reinstalling Office 2000 overtop of the existing Office 2000 installation so that a fresh copy of OUTLLIB.DLL is installed doesn't work. Microsoft Error Reporting appcompat.txt [on support website]. ---------------------------------------------------------------------------- ---------------------------------------------------------------------------- ---------------------------------------------------- [ 1179651 ] SpamBayes crashes Outlook on WinXP You may monitor this Tracker item after you login (register an account, if you do not already have one) Submitted By: Marc Erickson - marcerickson Date Submitted: 2005-04-08 23:37 Last Updated By: anadelonbrin - Comment added Date Last Updated: 2005-04-21 00:14 Number of Comments: 4 Number of Attachments: 0 Category: (?) Install Problem (example) Group: (?) v1.0 (example) Assigned To: (?) Tony Meyer Priority: (?) 5 Status: (?) Open Summary: (?) SpamBayes crashes Outlook on WinXP SpamBayes appears to be working on one user profile on this computer. Ken's configuration was done after the installation and it's classified at least one email. There was no SpamBayes button showing on the Outlook toolbar when I logged Ken off and logged Sandy on so I reinstalled SpamBayes. I was never able to configure Sandy - I got the configuration wizard a couple of times and it froze during the wizard's configuration attempt - I had to kill Outlook with Task Manager. If I uninstall SpamBayes Outlook works on both profiles - if I reinstall it Ken's Outlook works fine and Sandy's Outlook crashes in the middle of receiving mail. MS crash log follows. TIA, Marc <CRASHFILE POSTING SNIPPED> Followups: Comments Date: 2005-04-21 00:14 Sender: anadelonbrinAccepting Donations Logged In: YES user_id=552329 Ah - I bet I didn't get the email because the comment history is too large because of the included file above. If you do need more help with this, it would probably be best to either email [email protected] (which I'll read) or open a new tracker and close this one, otherwise I'll probably miss any comments. Date: 2005-04-21 00:13 Sender: anadelonbrinAccepting Donations Logged In: YES user_id=552329 For some reason I didn't get or missed an email about the 12-Apr comment, sorry. If it's not too late: Doing an uninstall ought to remove all registry entries. It might be worth uninstalling before doing the install for all users, but it should work either way. The only other things I can think of are doing a "Detect and Repair" on Outlook and running scanpst over any pst files that are opened for the users. (Although Outlook 2002 SP3, and 2003 for all I know) tends to do this itself when necessary). Date: 2005-04-11 20:39 Sender: marcerickson Logged In: YES user_id=477851 Sorry about the file - have attached it. >>try installing spambayes for all users, as outlined in the >>troubleshooting guide. Does that fix the problem? Have not been able to try it as my friend lives a bit of a drive away. Thanks for pointing out the Troubleshooting guide - I didn't know it was there. I will try that - also I will try deleting the SpamBays toolbar and then will try deleting all toolbars. I don't want to make more than one trip out there to correct this problem - are there other steps I can try - perhaps Outlook Registry settings to be deleted? Marc Date: 2005-04-11 19:19 Sender: anadelonbrinAccepting Donations Logged In: YES user_id=552329 Please don't put such large files in the comments - use the "attach a file" capability instead. Rather than installing SpamBayes twice, try installing spambayes for all users, as outlined in the troubleshooting guide. Does that fix the problem? _______________________________________________ [email protected] http://mail.python.org/mailman/listinfo/spambayes Check the FAQ before asking: http://spambayes.sf.net/faq.html _______________________________________________ [email protected] http://mail.python.org/mailman/listinfo/spambayes Check the FAQ before asking: http://spambayes.sf.net/faq.html
