-----Original Message----- From: Jesse Pelton [mailto:[EMAIL PROTECTED] Sent: Monday, October 08, 2007 2:12 PM To: Steve Ingraham; spambayes@python.org Subject: RE: [Spambayes] installing 1.0.4 in Outlook XP
>>> 0.81 is ancient. I think the first order of business is to get everyone up to version 1.0.4 (if not the 1.1 alpha, which despite its alpha status is quite stable). Once you've installed it as administrator, go to the Troubleshooting Guide on the SpamBayes Help menu and look for the section titled "SpamBayes is not available for all users on the machine." That should get you started. >>> Thanks Jesse for the information on the troubleshooting section of the documents. I had read the troubleshooting document but had stopped on the section concerning "addin doesn't load". Following the steps in the section you refer to above did fix the install issue with the user accounts. I can now log into Outlook as the user and configure Spambayes. >>> Given the filtering oddities, I'd consider having users retrain from scratch. It doesn't take long and may result in better filtering. You may also need to educate your users: the sender's address is a small part of what SpamBayes looks at when scoring messages. If a message appears to come from a trusted source but otherwise looks like spam, it'll probably be treated as spam. (And this is a good thing, since it's not hard to spoof a sender.) >>> As far as retraining, I have done this many times on these user's mailboxes. I have gone and deleted the additional folders and retrained Spambayes on their Inbox, Junk Email and Junk Suspect folders. The users still report emails are going to junk. I have not discussed the issue of other scores in Spambayes labeling the individual emails with any specific users yet. However, I have been trying to look out for that when I go to troubleshoot the issue. Most of the complaints are because an internal user's email (such as an email from me; [EMAIL PROTECTED]) went to their junk suspect folder. Even after weeks of "recovering from spam" emails from [EMAIL PROTECTED] emails are still going to the junk suspect folder. I would expect after some amount of time Spambayes would start accepting that all emails from [EMAIL PROTECTED] would be legitimate. Besides this, is there not a way to tell Spambayes that ALL emails from [EMAIL PROTECTED] should be delivered to the Inbox and not treated as spam? >>> I don't recall ever using version 0.81, but I don't think SpamBayes has ever created folders on its own. >>> Just now when configuring a new user on a computer after setting up Spambayes 1.0.4 on that computer I watched the Outlook folders to see if any new folders were created from the configuration of Spambayes. That user had a "Junk Email" folder but not a "Junk Suspect" folder. Once I told Spambayes to send suspected spam to a "Junk Suspect" folder and clicked "finished" at the end of the wizard Spambayes did create a new "Junk Suspect" folder. So at least in this scenario Spambayes did create a new folder when one did not exist before. Thanks, Steve From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Ingraham Sent: Monday, October 08, 2007 2:50 PM To: spambayes@python.org Subject: [Spambayes] installing 1.0.4 in Outlook XP I am having some problems that I would like to ask the list some advice on. We have been running Spambayes in Outlook for quite some time now. Things have been working very well until recently. Below is a list of some of the problems I have started seeing. Almost all of my users are using Spambayes Outlook Addin Binary 0.81 in Outlook 2002 running on Dell Inspirons with Windows XP Professional operating systems. Many of our users have started complaining that legitimate emails are being delivered to the Junk Suspect folder. When they "Recover from Spam" the email is placed back into the Inbox but the next time an email comes in from that user it goes back into the Junk Suspect folder. It appears Spambayes is not correctly retaining the training on these legitimate emails when the user "Recovers from Spam". Another issue that I think may be related is the creation of additional junk email folders. Several users have started noticing multiple junk email folders in Outlook (i.e. junk email, junk email2, spam, spamtrap). They are not manually creating these additional folders and many users are telling me they just saw the additional folder pop up one day. Any ideas on why Spambayes would be creating additional folders in Outlook? Another issue is related to installing the 1.0.4 version with Outlook. Most all of our users have had their computers upgraded from Windows 2000 Professional to Windows XP Professional operating systems when they received new Dell computers. On these new computers I started trying to upgrade Spambayes from Spambayes Outlook Addin Binary version 0.81 to Spambayes 1.0.4. I have gone to the website and downloaded the Spambayes 1.0.4 install package. When I set up the new computer I am logged in as an administrator. I install the Spambayes 1.0.4 and everything works fine. I then log into Outlook with the administrator account (my personal profile that has administrative rights). Spambayes begins its initial setup for that administrator account and everything functions normally. Everything looks as if it will work fine for the user's profile. However, when I set up the new user account on the computer and I log into Outlook using the user's profile for the first time there is no Spambayes. There is nothing that shows Spambayes was loaded onto the computer. The only way I have been able to resolve this problem is to log back in as administrator and uninstalling Spambayes 1.0.4. I then install the older version of Spambayes (Spambayes Outlook Addin Binary 0.81) that has worked in the past using the Spambayes Outlook Setup 0081.exe file. This allows me to then log in as the user and set up Spambayes which then functions. This is ok but it means that our machines do not have the updated version of Spambayes loaded. Is this an issue with version 1.0.4? Should I be using the 1.0.4 version with Outlook? Do I need to continue using the 0.81 addin with Outlook? Is using this older version possibly causing the training problems with legitimate emails? Could any or all of the above issues be related? If they are not related could someone address the possible causes and solutions for the particular issues? Thanks for the help, Steve _______________________________________________ SpamBayes@python.org http://mail.python.org/mailman/listinfo/spambayes Info/Unsubscribe: http://mail.python.org/mailman/listinfo/spambayes Check the FAQ before asking: http://spambayes.sf.net/faq.html
