Just to clarify; I did rename the C:\Documents and Settings\[username]\Application Data\Spambayes folder to something else (I didn't want to delete it); but it still didn't run me through the setup wizard when I launched Outlook. Is there something else I should be deleting/renaming, or do I need to delete the Spambayes folder in order to trigger a complete reinstall/setup?
Jane ________________________________ From: spambayes-bounces+jmaritz=sunriseenterprisesinc....@python.org [mailto:spambayes-bounces+jmaritz=sunriseenterprisesinc....@python.org] On Behalf Of Jane Maritz Sent: Tuesday, December 01, 2009 2:56 PM To: spambayes@python.org Subject: Re: [Spambayes] SpamBayes addin prevents Outlook from opening Just a follow up question - how can you do a complete uninstall of SpamBayes? When I just run uninstall, the SpamBayes program folder and data remain on the computer. And then when I reinstall, it does NOT run the install wizard. Thanks, Jane ________________________________ From: Jane Maritz Sent: Tuesday, December 01, 2009 1:53 PM To: 'spambayes@python.org' Subject: SpamBayes addin prevents Outlook from opening Hoping one of you can help, as we've really appreciated what SpamBayes can do. I've gone through the troubleshooting steps described online and can't figure this one out. We were using SpamBayes 1.0.4 with Outlook 2003 on a PC. We did some performance tuning on that PC, which included disabling what we thought were unnecessary services and startup processes. Not sure if this is related or not. Subsequently, the SpamBayes toolbar displayed but was inactive - clicking on it resulted in no action, and there was no dropdown. I downloaded and installed 1.1a.4. No solution. I uninstalled and reinstalled several times, going back to 1.0.4. Still no solution. Now, every time I start Outlook up, I get the message "Microsoft Office Outlook has encountered a problem and needs to close." In order to open it, I need to disable Addin: spambayes (outlook_addin.dll). When it is disabled, there is no SpamBayes toolbar. Whenever I enable it from the help->about window, I get the same message upon launching Outlook. The log files just have the following data: Registered: SpamBayes.Outlook Addin Registration complete. Any suggestions? We are getting 100s of spam messages a day, and SpamBayes did a great job of filtering these. Jane Maritz
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