--- David Beierl <[EMAIL PROTECTED]> wrote:

> trouble, and likewise the customer of that ISP -- right up until
> said 
> customer angers an important client by refusing their mail, or
> fails to 
> gain a client because their initial query was refused, or fails to
> make a 
> timely sale because their salesman is dialing in from a place
> that's 
> blocked.  At that point the customer may reconsider the equation.
> 

> 
> Thoughts?
> 

generally, customer commmunications are along the lines of "why arent
you doing more to block spam", or "how did this one get through?"

one exodus customer shared a communication that he had with them.

Customer: your filters are letting too much spam thru
Exodus: We dont filter.  we suggest that you change email addresses
if the spam is too heavy.
Customer: good idea. And if the change of addresses includes a change
of ISPs to one that filters, I wont have to do it again, will I?

ISPs who dont filter are losing more customers than ISPs who filter
too much.

 

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