"Sheila King" <[EMAIL PROTECTED]> wrote in message
[EMAIL PROTECTED]">news:[EMAIL PROTECTED]...
> Do I have a point? Hmm. Dunno. I'm just sharing, I guess, and interested
in
> other's reactions to this situation. I did respond to him again, but don't
> think that is relevant. I'm not really trying hard to "convince" him that
> he should accept Spamcop addresses.
It's his choice, but I certainly would like to try to convince him; if it's
not too much trouble, please pass this along to the (thankfully open-minded)
person who wrote that explanation:
If someone with a HotMail address reported legitimate e-mail as spam and
your ISP shut you down during the investigation, would you blacklist
everyone who uses a HotMail account? It is easy to assume that complaints
filed via SpamCop are different from just any user forwarding a message to a
complaint desk, but in reality they're not.
"Spam Cop junk software which is not monitored"
The software is completely under the users' control, hence my comparison to
a manual complaint. Calling SpamCop software "junk" because someone used it
to analyse and report a legitimate e-mail is like saying that a car must be
junk because the driver made a wrong turn or hit someone.
"My ISP shut down my site for three days pending a spam investigation."
It seems to me that, if your ISP is willing to shut you down based on ONE
complaint BEFORE your guilt or innocence was determined, then your ISP is a
bigger problen than the one user who mistakenly complained about you or the
tool he used!
Once again, would you block all e-mail addresses from a domain such as
HotMail or AOL if your ISP had shut you down unfairly after a complaint from
one of those addresses?!?
"However, Spam cop took no such action"
SpamCop is an analysis and reporting tool, nothing more. What action is it
supposed to take?
"And to make things worse the domain was put on a black list of spammers,
causing all emails to bounce back."
"All emails"? Every single message you send? I wish that such a blacklist
existed, so we could use it on real spammers! The only list that SpamCop
creates is the list of addresses that each paying SpamCop user builds to
filter their personal mail. This list is not available to anyone else, not
even other SpamCop users. If you're on any list other than that one user's
list, then it is because of someone else's actions and not due to SpamCop.
SpamCop will report mail servers to ORBS, which will test whether they are
open relays, but ORBS tests them first and no secure mail server is listed.
"I know spam is bad but the methods used by spam cop are worse."
The only methods that SpamCop uses are analysis techniques to determine
where mail came from and what addresses it mentions. In your case, SpamCop
correctly determined the source of the mail, and the user sent the
complaints. I must emphasize again that the user, not SpamCop, decided what
is and is not spam; there's no validity in saying that a knife doesn't work
right if the person holding it uses it to slash someone in stead of for
cutting their food!
"I did change MY ISP since then, and filtered all spamcop emails out of my
websites. I hope you understand.
The same way you like to protect yourself from spam, I would like to protect
my websites from junk software."
I understand changing ISP, but blocking mail from users with @spamcop.net
addreses will not prevent anyone from complaining to your ISP, but it
already has interfered with legitimate mail from a user of one of your
services.
You have deliberately and manually done what you accuse an automated system
of doing by mistake.
"But do you think spam cop has a 24/7 support for websites that has been
shut down based on the emails they send to ISP's"
Does any ISP have any support at all for any site affected by mail sent by
their users?
"Innocent untill proven guilty, not the other way around."
SpamCop did not make that decision, your ISP did. The SpamCop user only
made an accusation, one that could just as easily have come from any other
e-mail address with or without the help of analysis tools.
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