Hi,

Could you email us a troubleshooting report?

* Open the pref pane
* Click Advanced
* Click Create Report
* Email the file that appears on your desktop to
[email protected]

Thanks,

Byron

---
Byron Shaheen
[email protected]
http://spanningsync.com




On Feb 2, 11:31 am, babyfett <[email protected]> wrote:
> Lately my menu bar icon remains red and says, "Google reported an
> unknown error." I'm getting this ALL the time. It usually clears up if
> I manually hit sync. But not always. It's just about time for me to
> renew my subscription (I was finally going to get the lifetime) but I
> don't want to if SpanningSync is no longer the solution. Please
> advise. Thanks.

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