Hi,

Could you email us a troubleshooting report?

* Open the pref pane
* Click Advanced
* Click Create Report
* Email the file that appears on your desktop to
[email protected]

Thanks,

Byron

---
Byron Shaheen
[email protected]
http://spanningsync.com




On Mar 5, 2:09 pm, RMM <[email protected]> wrote:
> I started syncing my Droid 2 with Entourage 2008 four months ago (Nov
> 2010) and it seemed to be working well.  In the last two months, the
> syncing stopped working.  Now I cannot get my Entourage calendar to
> sync with my Droid at all.  Why does this service that was once
> working all of the sudden not work?  I've paid for a full year of
> syncing because during the trial 15 days, it worked really well.  Now
> I'm not sure if I need to try some other sync software.  I feel a
> little misled by Verizon and by the creators of Spanning Sync.
>
> I tried the Start Over feature in Spanning Sync and now my Entourage
> calendar does not even display as an option on the Calendars tab in
> Preferences.
>
> Is there anything I can do?  Do I have an incorrect setting?  Is there
> a glitch in the Spanning Sync software?
>
> I'm using Mac OS X version 10.5.8 and Entourage 2008 ver 12.2.8.

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