I think you guys need a better way of communicating the status of
Spanning Sync's service than the odd post here. You're not using the
blog for up-to-date service status information, so I'd suggest
something like what Dropbox has.  http://status.dropbox.com/

I think in times of outage, users want to see more than a bunch of
random reports on a Google Group, or a status message that says to try
syncing again "in a few minutes", for hours on end.

We all understand that you're working hard behind the scenes to get
stuff running again, and frankly I'd rather you do that than answer
individual posts here. Hence the need for a status page, or at least a
twitter feed or something.

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