Hello guys, I went ahead and purchased the "Oracle Configuration Management Pack for Applications" for $20 along with 1-year of support for that software for $22. With this I was able to gain access to Oracle's internal portal and ability to file SR (service request) which is more or less a support ticket. Problem was that I couldn't file a ticket regarding my M3000 server since I don't have support contract (probably costs thousands?) but I filed a ticket anyway for the software that I bought but used the title&body of the ticket and explained my M3000 fault code situation. Well the ticket was promptly left aside due to being an invalid request, however by this point I had enough information to call the support center and explain things further (you need SR # of your ticket to past automatic machine prompt to be able to reach a person once you call). Oracle gentlemen was super helpful and transferred the ticket to M3000/M4000/M5000 team within minutes.
I have been told that they don't provide service passwords anymore and that there are 2 options, either dispatch a Field Engineer to solve the problem or engage in web conference. I went with latter and I'm going to have a conference call later today and I should be able to collaborate with him 1-on-1 and give SSH access to the XSCF from where he can do the magic. I will provide you guys with an update. I might unbrick my M3000, but I don't believe I will be able to help any of you, if they provided service passwords I could have just play along and make 5 more SRs with serial numbers of your M3000s and help you out. Kyle. On Sat, Jan 27, 2018 at 3:53 PM, Mark Kettenis <mark.kette...@xs4all.nl> wrote: > > I'm curious if updating the firmware after the fault has occurred > > will allow users to reset it? I'm sure I have some m3000 firmware > > somewhere... > > Unfortunately not. You can't update the firmware while the machine is > in the faulted state. >
