Hi All,
I have a question for those who are familiar with the Spectrum/Service desk integration. I am trying to configure our integration so that when a new ticket is opened in Spectrum, the userid of the user who opened it appears in the contact section of the ticket instead of the default 'spectrum'. I am currently running 9.0 with Sp1 and have read the updated 5178 integration guide. The guide makes reference to something similar to this on Page 34, in modifying the service-desk-ticket-config file. Is this the correct place to make the modification I am looking for, or am I even able to accomplish what I am trying to do with this file? The comments in the config file itself is not entirely clear on this. TIA Patrick Murtey Systems Management Manager MGM MIRAGE Information Technology [email protected] <mailto:[email protected]> --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
