Hi List, am setting up auto ticketing to Service Desk and have been somewhat successful. I am now able to auto ticket using SANM however these tickets are being auto closed once the alarm is cleared.
After an alarm is generated I am able to get an auto ticket (after the 2min age time set in SANM) however when the alarm is cleared the ticket is automatically closed. I would like to for all tickets to be set to the Resolved state once the alert has been cleared in the OneClick console. I have looked around for info in the CA Service Desk Integration guide without success. Please let me know if anyone has managed to get this up and working. Kind Regards, Faz Mullick Network Services - Datacom Systems NSW - 1 Julius Avenue, North Ryde 2113 Sydney, Australia Email: [email protected] <mailto:[email protected]> - Ph: +61-2-8864-9591 - Mob: +61-415-665-285 P Please consider the environment before printing this e-mail ##################################################################################### Confidentiality and Privilege Notice This document is intended solely for the named addressee. The information contained in the pages is confidential and contains legally privileged information. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone, and you should destroy this message and kindly notify the sender by reply email. Confidentiality and legal privilege are not waived or lost by reason of mistaken delivery to you. ##################################################################################### --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
