You can't send email from spectrum to Service Desk. But you can integrate Service Desk with Spectrum to have it key off alarms and auto create tickets etc. See guide 5178 (Spectrum and CA Service Desk).
--- Jon Whitehouse Systems Engineer - IT, Server Support MS 5221 1800 W. Center Street Warsaw, IN 46580 (574) 371-8684 (574) 377-2829 (cell) [email protected] > -----Original Message----- > From: Danny Ng [mailto:[email protected]] > Sent: Wednesday, October 07, 2009 10:11 PM > To: spectrum > Subject: [spectrum] Trigger alarm and send email to service desk to > create/update ticket > > Hi all, > > I am new to Spectrum. I want to know if there is way to send email to > Service Desk to create/update ticket when Spectrum receives particular > alarms? > > Thanks in advance. > --- > To unsubscribe from spectrum, send email to [email protected] with the > body: unsubscribe spectrum [email protected] --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
