We are trying to write an application that will sit on our ticketing system's server and wait for spectrum to send an alarm in the form of an email in order to generate a ticket. Once the email comes in with the alarm information, the application should use the alarm_id specified in the email to connect to the Spectrum server and set the Ticket ID, Status, and other updateable attributes of the alarm.
This sounds simple in theory, however the alarm as Spectrum prints it out is something along the lines of "1586", however this needs to be converted into a 16 element byte array to be a valid Alarm ID. The API docs say that the CsCorbaAlarmHelper class is supposed to have a helper function to do this, but it doesn't exist. Anybody have any ideas on how we can take a plain text alarm ID and turn it into the right kind of byte array? Obviously Spectrum is doing it somehow when it creates the links that allow you to directly call up an alarm. Thanks for any advice! I'd be happy to provide the code for this connector to anyone who wants after we get it working. -- Brett Davis, CCNA, GSEC IT Network and Security Operations Purdue University YONG 605 Phone (765) 49-62304 [email protected]
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