Hi list We have integrated CA spectrum 9.0 with CA SPSD r11.2 recently but we are unable to do configuration part by which spsd should differentiate the ticket is raised for server or router or link so can anyone suggest me something??
scenario is such that if ticket is raised for Router related problems then spsd should assign to WAN analyst and ticket is raised for server problems then spsd should assign to Server analyst i dont know whether we have to do any configuration part in ca spectrum or spsd so plz suggest Thanks Neeraj --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
