I have created a SANM policy to filter and include only SM_Service alerts so that only alerts for the Service generate an email alert.
I have a Service defined as Exchange, it has several sub-services. One of these subservices has a process being monitored. When this process alerts, the top level Service called Exchange shows a Major alarm. This in turn generates an email alert for Exchange indicating Exchange is degraded but here is where the problem comes in, that alert tells me that Exchange is alerting but does not include any additional information as to what sub-component is the cause. How can I incorporate this sub-component that is the cause into the SM_Service alert without generating a secondary email alert for the sub-component? I can loosen up my SANM policy filter to generate an additional email alert for this sub-component, but that defeats the purpose of receiving one alert for the Service. Even if I did, this additional alert would not indicate it belongs to the SM_Service Exchange. So I must determine how to incorporate this information into the one SM_Service alert. Has anyone done this before and can point me in the right direction? Thank you, Christopher ***CONFIDENTIALITY NOTICE*** This e-mail is intended for the sole use of the individual(s) to whom it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. You are hereby notified that any dissemination, duplication, or distribution of this transmission by someone other than the intended addressee or its designated agent is strictly prohibited. If you receive this e-mail in error, please notify me immediately by replying to this e-mail. --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
