Hi Dave, List, There is an issue with memory growth in 9.1.3 and 9.1.2.H12 (at least on Linux). CA is working on the issue. Unfortunately - so far without success.
The Spectroserver_debug executable is the one without memory manager. It did not help in our case. Cheers, Joern Joern Henrichs Senior System Engineer ISS Service Desk Remote Betrieb Computacenter AG & Co. oHG Services & Solutions Voltastraße 1, 60486 Frankfurt, Germany Tel.: +49 69 97779 342 Mobile: +49 173 2946155 Fax: +49 69 97779 110 Short-Dial: 22342 E-Mail: [email protected] WWW: www.computacenter.de > -----Ursprüngliche Nachricht----- > Von: David Game [mailto:[email protected]] > Gesendet: Dienstag, 13. Juli 2010 15:32 > An: spectrum > Cc: James Cooleman [DATACOM] > Betreff: RE: [spectrum] Spectrum 9.2 problems > > I've just had a similar issue to this with 1 particular SpectroServer in > our DSS environment crashing every 24-36 hrs on a newly upgraded server > running 9.1.3. This particular box is different hardware to the others > (IBM xSeries as opposed to HP like most of the other kit which has had > their spectrum installs upgraded problem free) so I was wondering if > hardware type had a bearing on the issue too. > > When I followed the instructions below I found I didn't have > Spectroserver_debug.exe but did have Spectroserver_mts.exe which I've > copied in place of the original and have also turned DEP off. > > So far Spectroserver.exe is running using a lot less memory than before. > Time will tell if it's stable. > > Dave > > -----Original Message----- > From: James Cooleman [DATACOM] [mailto:[email protected]] > Sent: July 13 2010 11:19 > To: spectrum > Subject: RE: [spectrum] Spectrum 9.2 problems > > Hi Stephen/List, > > We had a similar (maybe the same) memory issue on 2K8 Standard x64 with > 6GB RAM on VMware (albeit with Spectrum 9.1.2). The SpectroSERVER > process was using up to 4GB (as it's a 32bit application) then crashing > after about 36 hours with the message > > ERROR at VNM.cc(754): E:/win32app/SPECTRUM/SS/SpectroSERVER.exe is > out > of memory. Attempting to recover. > > Logged a call with CA and the workaround was to use the > SpectroSERVER_debug.exe as follows > > 1. Make a backup copy of the current $SPECROOT/SS/SpectroSERVER.exe > file > to a temporary location. > 2. Copy the $SPECROOT/SS/support/SpectroSERVER_debug.exe to > $SPECROOT/SS/ > folder, and change the file name to SpectroSERVER.exe > 3. Restart the SpectroSERVER as normal. > 4. See if you can reproduce the crash. > > Support also advised to check the DEP setting was enabled for essential > Windows Programs and Services only. > > Since running with the debug executable the SpectroSERVER has remained > stable and memory usage has remained fairly consistent. CA also provided > the following comments > > "As we understood that you don't have any of this problem again after > running SpectroSERVER_debug.exe, we identified that this problem is > related to known bug, i.e. swbug022819. This bug is due to Memory > Management problem using our internal MTS manager library. > SpectroSERVER_debug.exe is a binary that has fixed this problem and is > fully supported and in fact this will be the SpectroSERVER.exe binary in > the next coming releases." > > Hope this solves your issues. > > > James Cooleman > > Manager, Infrastructure Intelligence | Datacom NZ | Level 4, 106 > Vincent Street, Auckland 1010 New Zealand > [email protected] | Ph: +64 9 303 1489 | Fax: +64 9 373 > 8819 | Mob: +64 21 347 775 > www.datacom.co.nz | PO Box 6041, Wellesley Street, Auckland 1141 New > Zealand > > Datacom New Zealand - Winner of the NZ Hi-Tech Company of the Year Award > for 2010 > Datacom Australia - Winner of BRW's Best IT Services Firm Client Choice > Awards for both 2009 and 2010 > > > > -----Original Message----- > From: Michael O'Connor [mailto:[email protected]] > Sent: Tuesday, 13 July 2010 4:22 > To: spectrum > Cc: spectrum > Subject: Re: [spectrum] Spectrum 9.2 problems > > > We had the same issues on Red Hat, the server was constantly crashing > with heap errors, just about daily. > Version 9.01.03.13.22 (RedHat server) fixed this. > > At CA world I was told these fixes didn't make it into the first release > of 9.2 and I should wait until the 9.2.1 release if they were important > to me. > > Our servers are now very stable, so they must have figured it out, at > least on RedHat. > > Regards, > -Mike O'C > > > On Jul 12, 2010, at 3:54 PM, Michael Racki wrote: > > > Try turning off 'instant update' on global collections if you have it > enabled. > > > > -------- Original Message -------- > > Subject: [spectrum] Spectrum 9.2 problems > > From: "Bourlin, Stephen" <[email protected]> > > Date: Mon, July 12, 2010 12:28 pm > > To: "spectrum" <[email protected]> > > > > Is anyone else out there having problems with Spectrum 9.2. We did a > fresh install of Spectrum 9.2 on a Windows 2008 VM system and it's down > more that it's up! Spectrum's eating all of the available memory. Is > anyone else having this problem? If so we're you able to resolve it? > Spectrum, Report Manager and BOXI are all running on separate systems. > They all have 4 GB of ram, but Spectrum is eating up 3.88 GB all the > time! When I stop Spectrum the memory usage drops and it shoots back up > when I Spectrum back up. > > > > Any ideas on how to resolve this, since CA can't seem to figure out > how resolve memory issues with their product? > > > > Regards, > > > > Stephen B. > > DoIT NMS/NOC > > > > > > > > > > * --To unsubscribe from spectrum, send email to [email protected] > with the body: unsubscribe spectrum [email protected] > > * --To unsubscribe from spectrum, send email to [email protected] > with the body: unsubscribe spectrum [email protected] > > -- > Mike O'Connor, E-mail: [email protected] > Network Engineer Energy Sciences Network (ESnet) > 631 344-7410 > > > --- > To unsubscribe from spectrum, send email to [email protected] with the > body: unsubscribe spectrum [email protected] > > --- > To unsubscribe from spectrum, send email to [email protected] with the > body: unsubscribe spectrum [email protected] > > ________________________________________________________________ > ______ > This email has been scanned by the MessageLabs Email Security System. > For more information please visit http://www.messagelabs.com/email > ________________________________________________________________ > ______ > > This email communication does not create or vary any contractual relationship > between Logicalis and you. 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