Just some basic stuff to check and then some questions since we will need more details to help:
1) If the report will not show up in your browser window then schedule the report and have it emailed to you or try and get it from the main login screen that lists ran reports. 2) Try running the report with IE6/7 if you are using a different browser than IE already. 3) Does the report give an error message in your browser window of any sort? 4) Are you running an alarm report with any include/exclude filters if so turn them off and run the report again. 5) What type of alarm report are you running and are you running it on a gc, specific models etc? 6) What version of Spectrum/SRM/BOXI are you running? 7) What platform are you running on? 8) Do you see any errors in the tomcat log, mysql log or any other log file in SRM? 9) Were there any issues during installation, you can check the Install logs for this? 10) Check your CPU/MEM/load etc on that server, if the I/O is pinned or anything else you may have scaling issues. 11) How many models do you have across your environment? 12) Were you every able to run an alarm report, did something happen like an upgrade previous to this issue occuring? Regards, Sean Sean Carnes Cablevision Systems Corp. Network Management Systems & Metrics 172*85*77/5167902323/5163905910 >>> "Tabarzadi, Shahla" <[email protected]> 08/03/10 10:30 AM >>> Hello, I am not able to create Alarm Report on SRM. Does anybody have any idea? ------------------------------------- Shahla Tabarzadi Network and Unified Communications U.S. House of Representatives Office: 202.226.6266 Blackberry: 202.580.9525 Email: [email protected] --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] -------------------------------------------------------- The information transmitted in this email and any of its attachments is intended only for the person or entity to which it is addressed and may contain information concerning Cablevision and/or its affiliates and subsidiaries that is proprietary, privileged, confidential and/or subject to copyright. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited and may be unlawful. If you received this in error, please contact the sender immediately and delete and destroy the communication and all of the attachments you have received and all copies thereof. -------------------------------------------------------- --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
