Hello,
I was wondering if anyone had any advice for exporting alarm info into Remedy? What I was thinking was somehow creating a custom menu item where the helpdesk can right click on an alarm and Spectrum could create a csv file using alarmnotifier and hand it to Remedy for an auto-ticket. Our vendor wants $20k to make this work but our Remedy department says they can do everything if we can just hand them a simple text file with the device name, time, and alarm info. Has anyone integrated Remedy in a similar way or have any other suggestions? Thanks in advance for any help. Scott Casebere PRC NOC Network Engineer II 500 North Central Expressway Suite 266 Plano, TX 75074 --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
