Hi Cristi
In our company we have a notifier and a right mouse click to create tickets.
In a set-script we call the line:
java -Dpid=$$ -cp `cygpath -wp
$MYHOME/lib75/arapi75.jar:$MYHOME/lib75/arrpc75.jar:$MYHOME/lib75/log4j-1.2.14.jar:$MYHOME/dist/ARSSpectrum.jar`
ARSSpectrum 0 Servername Username Password 3111 0
EWZ:SPCIF:SpectrumIncidentIF $MYLOGPROP 536870988 536870984 $CALLBACKPATH
536870916 10 536870923 "$AID" 536870973 "$ALARMSTATE" 536870965 "$STATUS"
536870929 "$DATE $TIME" 536870962 "$DTYPE" 536870980 "$EVENTMSG" 536870971
"$IPADDRESS" 536870967 "$LANDSCAPE" 536870976 "$LOCATION" 536870969 "$MHANDLE"
536870970 "$MTHANDLE" 536870977 "$NOTIFDATA" 536870978 "$PCAUSE" 536870963
"$CAUSE" 536870964 "$REPAIRPERSON" 536870972 "$SECSTR" 536870961 "$MNAME"
536870924 "$SEV" 536870966 "$SERVER" 536870975 "$CLEARABLE"
The app. SPCIF:SpectrumIncidentIF is developed by BMC-Vendor.
In the custom-menu-config.xml
We call: <command>cmd /c start bash
/d/SPECTRUM/Notifier/ManCreateIncident \"{0}\" N/A N/A \"{2}\" {3} N/A {4} {5}
N/A {6} {7} N/A {9} N/A {10} N/A {11} {12} {13} {14}</command>
Maybe that helps.
Cheers
Harald B.
-----Ursprüngliche Nachricht-----
Von: Cristi Mitrana [mailto:[email protected]]
Gesendet: Dienstag, 17. August 2010 09:08
An: spectrum
Cc: spectrum
Betreff: Re: [spectrum] Exporting alarm info into Remedy
["Casebere, Scott" -- Mon 16 Aug 2010 07:53:58 PM EEST]
> Hello, I was wondering if anyone had any advice for exporting alarm info
> into Remedy? What I was thinking was somehow creating a custom menu
> item where the helpdesk can right click on an alarm and Spectrum
> could create a csv file using alarmnotifier and hand it to Remedy
> for an auto-ticket. Our vendor wants $20k to make this work but our
> Remedy department says they can do everything if we can just hand
> them a simple text file with the device name, time, and alarm info.
> Has anyone integrated Remedy in a similar way or have any other
> suggestions? Thanks in advance for any help.
It certainly is doable. The OneClick menu can be customized to add
new menu items with your commands (which will be executed on the OC
server) and you can pass variables to it.
I've done such thing specifically for Remedy - had a perl script
(which uses the excellent ARSPerl modules) that directly opened/closed
a Remedy ticket.
For Alarm Notifier, this is also possible - look into the Set/Clear
scripts, you have all the variables needed and you can execute other
scripts.
Cristi Mitrana
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