Patrick-

I don¹t know if you want to look at another commercial solution, but we use
NetIQ AppManager (http://www.netiq.com/products/am/default.asp) instead of
sysEdge. It can detect (and act on) hung processes, among other things, but
the agents do not respond to SNMP like sysEdge. Instead, there is a central
AppManager server that traps to Spectrum, and we wrote a southbound gateway
integration for it. I can provide more details off-list if you¹d like.

HTH,
Jim


-- 
JIM PFLEGER  |  Application Architect  |  Insight  |  insight.com

t. 480.889.9680 f. 480.889.9599  [email protected]



On 1/14/11 12:07 PM, "Murtey, Patrick" <[email protected]> wrote:

> Hi All,
> I have an inquiry into an age old problem, that I have never really seen a
> satisfactory answer for. In our respective environments we all have servers.
> Some of these servers have fallen prey to what I like to coin as the ³hung
> process² syndrome. This is where an application (process) will not necessarily
> fail or stop running, but for whatever reasons just stop processing
> transactions. Needless to say the process monitoring feature in Spectrum is
> not sufficient to detect this condition utilizing the Œmonitored processes¹
> feature in the Information\System resources section for a device. Many moons
> ago I had put something together utilizing perfmon on a windows 2003 server.
> But it was cumbersome and not easily portable.
> Currently we are utilizing systemEdge agents on our servers, and I know
> systemEdge can provide the same type of up/down process monitoring that
> Spectrum can, but once again that is just up and down. But does anyone have a
> solid solution that they are using to detect whether a process is in a hung
> state or not? Is anyone using a reliable net-snmp solution?
>  
> Thanks
>  
> Patrick Murtey
> MGM RESORTS Information Technology
> [email protected]
>  
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