Hi Spectrum Group I have a little problem with SANM. I have a policy called "Horario_Diurno" associated to two applications AlarmNotifier y SDNotifier, the first one is used to notify by Email to our technicians and the second one is used to generate a ticket in CA Service Desk
In the policy I included some rules tahat request to much some criterias such us: condition (only red, orange, and yellow alarms), list of devices name (devices that I want to generated alarms) and alarm age alarm (set to 5 minutes). This configuration was working very well but the last weeks all the alarms generate a Service Desk ticket ussing the SDNotifier application and does not validate the rules and criterias included in the policy, for example, it start to create alarms at the moment that was generated (they does not wait until the alarm age become 5 minutes), additionally it does not control the alarms for my device list (every alarm generate a Service Desk Ticket). Finally, the other application AlarmNotifier does not send an Email for the alarms that match the rules for age, name and condition. In summary the SDNotifier notify all the alarm and the AlarmNotifier stop to notifying. In order to solve the problem I had rebooted the Spectrum server, after that I had erased the policy and applications and regenerated all the configuration but the problem persist, If anyone has an idea how can I fix that issue, are welcome. Regards Victor Barrionuevo --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
