It sounds as if the "SDNotifier" got associated with the default rule and the "AlarmNotifier" lost contact with the Spectroserver. However the first should not happen on its own and the second should recover. Both happen at the same time - sounds unlikely. However - as you deleted everything and recreated it, it is hard to tell now.
If it happens again: - if a Notifier processes all Alarms check vie the locator search SANM > All Applications if it is still associated with the Policy you intended (and not with the Default Policy) - if a Notifier stops processing Alarms check if it is still running and if so check the OUT file if there was a disconnect. Hope that helps. Cheers, Joern Joern Henrichs Senior System Engineer Infrastructure Services & Support Computacenter AG & Co oHG Services & Solutions Voltastraße 1, 60486 Frankfurt, Germany Tel.: +49 69 97779 342 Mobile: +49 173 2946155 Fax: +49 69 97779 110 Short-Dial: 22342 E-Mail: [email protected]<mailto:[email protected]> WWW: www.computacenter.de<http://www.computacenter.de/> Von: [email protected] [mailto:[email protected]] Gesendet: Dienstag, 8. Februar 2011 19:02 An: spectrum Betreff: [spectrum] SANM configuration problem Hi Spectrum Group I have a little problem with SANM. I have a policy called "Horario_Diurno" associated to two applications AlarmNotifier y SDNotifier, the first one is used to notify by Email to our technicians and the second one is used to generate a ticket in CA Service Desk In the policy I included some rules tahat request to much some criterias such us: condition (only red, orange, and yellow alarms), list of devices name (devices that I want to generated alarms) and alarm age alarm (set to 5 minutes). This configuration was working very well but the last weeks all the alarms generate a Service Desk ticket ussing the SDNotifier application and does not validate the rules and criterias included in the policy, for example, it start to create alarms at the moment that was generated (they does not wait until the alarm age become 5 minutes), additionally it does not control the alarms for my device list (every alarm generate a Service Desk Ticket). Finally, the other application AlarmNotifier does not send an Email for the alarms that match the rules for age, name and condition. In summary the SDNotifier notify all the alarm and the AlarmNotifier stop to notifying. In order to solve the problem I had rebooted the Spectrum server, after that I had erased the policy and applications and regenerated all the configuration but the problem persist, If anyone has an idea how can I fix that issue, are welcome. Regards Victor Barrionuevo * --To unsubscribe from spectrum, send email to [email protected]<mailto:[email protected]> with the body: unsubscribe spectrum [email protected] ----------------------------------- Computacenter AG & Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096) Vertretungsberechtigte Gesellschafter: Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384) Vorstand: Oliver Tuszik (Vorsitzender), Dr. Karsten Freihube, Hans-Georg Freitag, Frank Kottmann, Reiner Louis Aufsichtsrat: Michael Norris (Vorsitzender) Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284) Geschäftsführer: Ulrich Irnich Visit us on the Internet: http://www.computacenter.de Visit our Online-Shop: https://shop.computacenter.de This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in it. If you have received this mail in error, please tell us immediately by return email and delete the document. ----------------------------------- --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
