Does anyone have any advice on how to make Spectrum less sensitive to "Management Agent Lost" events? We see lots of events where Spectrum says the agent is lost, but comes up less than 3 minutes later (poll interval is 300 seconds, so I am not sure how it even knows). If we manually poll as soon as we get the alarm, 99% of the time it is successful. I have raised the DCM Retry Count to 3, but that does not appear to have helped. We have all kinds of WAN links (ATM, T1, etc) and the latency/reliability issues that go with them, so I cant say the network is not at fault, but I wish I had more information about what Spectrum tried and when it tried it. As soon as we get the Major alarm, we get a ticket in our ticketing system, so this is creating a bit of extra work for a problem that has resolved itself before the ticket even gets assigned.
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