Hi Andrew, the Integration Documentation is good for the base integration. It´s take time approximately 1h and it work for standard implementations. An CMDB export script is available from CA services. For integration I recommend to use spectrum 9.2 h03 or above. Most of the big bugs are fixed with this service pack, e.g assignee with dot , sporadic ticket creation problems aso.
if you get problems it will be good to use wireshark to analyze what are the real ticket values (http://geekswithblogs.net/EltonStoneman/archive/2009/01/29/debugging-soap-messages-with-wireshark.aspx) . There is one bad thing in the integration (for us) if spectrum can´t find a adequate CI for the ticket spectrum create a new CI for the device. Mostly you get this problem when the CI name and the device name are different. In this case it will be good to synchronize the Asset UUID from the CMDB to spectrum. Mit freundlichen Grüßen/With best regrads Alexander Zäh Consultant for Datacenter Management Solutions Professional & Integration Services Region Mitte FUJITSU Fujitsu Technology Solutions GmbH Am Friedensplatz 3, 68165 Mannheim, Deutschland Tel.: +49 (621) 429 1913 Mob.: +49 (172) 7226921 Fax: +49 (621) 429 20 1913 E-Mail: [email protected] Web: ts.fujitsu.com Firmenangaben: de.ts.fujitsu.com/imprint This communication contains information that is confidential, proprietary in nature and/or privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) or the person responsible for delivering it to the intended recipient(s), please note that any form of dissemination, distribution or copying of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender and delete the original communication. Thank you for your cooperation. Please be advised that neither Fujitsu, its affiliates, its employees or agents accept liability for any errors, omissions or damages caused by delays of receipt or by any virus infection in this message or its attachments, or which may otherwise arise as a result of this e-mail transmission. -----Original Message----- From: Andrew Hogg [mailto:[email protected]] Sent: Thursday, September 08, 2011 6:55 AM To: spectrum Subject: [spectrum] CA Service Desk integration with CA Spectrum Have been using CA Spectrum for a long time and our organistaion is also in the process of implementing CA Service Desk. The Service Desk people are asking questions about pulling in devices and network equipment from Spectrum to Service Desk as CI's. Are there any of the Spectrum mailing list users our there that have implemented CA Service Desk and have integrates this with CA Spectrum? Are you willing to share your experiences? I am aware of the CA Service Desk manual that comes within the Spectrum manuals. It provides lots of info on higher level integration such creating tickets from from OneClick Alarms. What we are looking for at this stage is just pulling server and network device information from Spectrum into the Service Desk CMDB. If you are willing to share information on how you have setup this integration then please contact me via email. Andrew Hogg Enterprise Systems and Software Management Australian Bureau of Statistics Email: [email protected] --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
