Hi Dan, Not Netcool, but had the same problem with another integrated product a few years ago where the concept of Spectrum's symptom alarms wasn't supported by it. i.e. the product's CORBA interface into Spectrum ignored the alarm attrs to do with symptom and root cause (at that time).
What we did was "flag" the symptom alarms to the other product in a way it could understand, in this case by detecting any Symptom alarms in a Notifier script (Cause count attr not equal to "0") and acknowledging them right there. Then in Netcool you could just hide ack'd alarms from view if you want. Might not suit you to hide all ack'd alarms from users in your Netcool filters but that's what we did! Cheers Dan. *Dan White* Senior Consultant Service Assurance [image: Devoteam] *Mob. : *+44 (0)7973 533671 [email protected] Follow us : [image: Linked In] <http://www.linkedin.com/company/4160?trk=null> [image: Twitter] <http://twitter.com/#!/devoteam> [image: Youtube] <http://www.youtube.com/user/devoteam> CONNECTING BUSINESS & TECHNOLOGY On 29 April 2015 at 12:19, Daniel Ellsweig <[email protected]> wrote: > Greetings > > > > Anyone out there using the IBM Netcool Spectrum 9 Corba based probe?? > > > > I am pulling out what little hair I have left trying to get the probe to > recognize updates - specifically when an alarm has been "downgraded" to a > symptom. In Netcool, the probe never processes this upgrade and the symptom > alarms stay open in Netcool until Spectrum clears the alarm even though in > OneClick the alarm is no longer displayed in the Alarm view. > > > > Thanks > > > > Dan Ellsweig > > Enterprise Management Architect > > COTY INC. > > 350 Fifth Avenue > > New York, NY 10118 > > > > Email: *[email protected] <[email protected]>* > > > > [image: Description: Description: C:\Documents and Settings\Liz_Moran\My > Documents\Year in Review\FY2012\IT_LOGO_sm.jpg] > > > > > > Please consider the environment before printing this e-mail. > > > > - --To unsubscribe from spectrum, send email to [email protected] with > the body: unsubscribe spectrum [email protected] > > --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
