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Some contact form submitter wrote:
> Hi. I don't know if this is the right place to mention this, but when I
> recently ordered a DVD from DeepDiscountDVD.com, your program labelled
> it as spam. Here's the SPF part of the email I received:
>
> | Our MailScanner believes that the attachment to this message sent to
> | you [...] is Unsolicited Commercial Email (spam). Unless you are sure
> | that this message is incorrectly thought to be spam, please delete this
> | message without opening it. Opening spam messages might allow the
> | spammer to verify your email address.
> |
> | If you believe that this message has been incorrectly marked as spam,
> | please forward this email to postmaster.
>
> pts rule name description
> ---- ---------------------- ---------------------------------------------
> 1.0 NO_REAL_NAME From: does not include a real name
> 1.4 SPF_SOFTFAIL SPF: sender does not match SPF record (softfail)
> [SPF failed: Please see
> http://spf.pobox.com/why.html?sender=deepdiscountdvd
> [score: 0.0000]
> 0.0 UPPERCASE_25_50 message body is 25-50% uppercase
>
> ----
> I wasn't sure what postmaster I was supposed to forward the email to:
> [EMAIL PROTECTED], [EMAIL PROTECTED], or
> postmaster@<submitter's-domain>. "Please forward this email to
> postmaster" wasn't clear enough for a non-techie, alas. I hope that this
> will at least help; maybe this is something that Deep Discount DVD needs
> to handle, but I wasn't sure what the best way to contact them was.
>
> Most of the FAQ seems to be oriented towards people who are having
> issues sending email, rather than receiving it. It might be helpful for
> confused newbies like me if you also had something more for people
> receiving email with this somewhat baffling header. (I more or less get
> the idea of what SPF is, but not what I'm supposed to do about it as the
> recipient of an email mislabeled as spam.)
Could someone please add a "A message was erroneously marked as spam" FAQ
entry that explains that...
1. the recipient should first read the "why.html" URL if one was given,
2. _we_ do not mark or block messages, only the recipient's ESP does,
3. an SPF failure is not necessarily a sign of spam and that any software
suggesting that is wrong,
(Comments?)
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