def write(self, params):
if 'id' in params:
ticket = self.dao.FindByID(Ticket, params['id'][0])
ticket.modified = datetime.datetime.now()
else:
ticket = Ticket()
# Mark ticket open
ticket.statusId = 1 # TODO: Make this line more
robust in case
status indexes change
if 'deptId' in params:
ticket.deptId = params['deptId'][0]
if 'cityId' in params:
ticket.cityId = params['cityId'][0]
if 'creatorId' in params:
ticket.creatorId = params['creatorId'][0]
if 'title' in params:
ticket.title = cgi.escape(params['title'][0])
if 'body' in params:
ticket.body = cgi.escape(params['body'][0])
if 'severityId' in params:
ticket.severityId = params['severityId'][0]
if 'priorityId' in params:
ticket.priorityId = params['priorityId'][0]
if 'statusId' in params:
ticket.statusId = params['statusId'][0]
if 'project_id' in params:
ticket.project_id =
params['project_id'][0]
if 'workstation_ip' in params:
ticket.workstation_ip =
params['workstation_ip'][0]
if 'stateId' in params:
stateId = params['stateId'][0]
ticket.stateId = None if stateId == "-1" else stateId
if 'ownerId' in params:
#ownerId = int(params['ownerId'][0])
ownerId = params['ownerId'][0]
ticket.ownerId = None if ownerId == "-1" else ownerId
if 'interested[]' in params:
self.clearInterested(ticket)
for email in params['interested[]']:
interested = InterestedParty(cgi.escape(email))
ticket.interested.append(interested)
if 'interested' in params:
self.clearInterested(ticket)
for email in (params['interested'][0]).split(","):
email = cgi.escape(email.strip())
# EMail might be blank, so check for that
if email:
email = InterestedParty(email)
ticket.interested.append(email)
self.dao.Update(ticket)
self.dao.CommitSession()
strModifications = Messages.messageHeader(ticket, params)
strMessage = strModifications
strMessage += Messages.ticketChanges(ticket, params)
message = Message()
message.ticket = ticket
message.body = strMessage
message.userId = params['userId'][0]
# Save our addition/changes
self.dao.Update(message)
self.dao.CommitSession()
userModifierName = message.user.name
if ticket.owner == None:
# Notify the mailing list since there is no owner
sendTo = collectAllEMails(ticket)
else:
# If there's an owner, we don't need to tell everyone
# what's happening
sendTo = collectCreatorOwnerEMails(ticket)
sender = "[email protected]"
subject = Messages.getEMailSubject(ticket, params)
body = Messages.getTicketEMailBody(ticket, params,
userModifierName)
Mailer.SendMail(subject, body, sender, sendTo)
return ticket
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