That is a lot less painful/costly than trying to tell executives how to manage their own email. I set up this server to meet their needs, after all, even if some of those needs don't make any sense to me.
Yeah, but dude, "delete" means "delete". I don't see a need for code changes to SM. Maybe you can rename their Trash folder to "Old" or something similar. Then instead of adjusting their view, they just click on the Old folder to see their already-deleted mail. It accomplishes what they need and you haven't really changed anything.
Sometimes non-technical people are magically made happy by rephrasing what the product does or how they should use it. I've seen "Wally" type software engineers at previous jobs do that to management of our own company and of customer companies with shocking success.
-- Will Berry Co-founder, Second Brain website hosting http://www.secondbrainhosting.com/
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