>>>>> We're having a problem with our squirrelmail where some users log
>>>>> in and the folders frame shows up, but then the page stops loading
>>>>> and the main frame where e-mails should be displayed; nothing is
>>>>> coming up.  This is NOT happening for all users, just a select
>>>>> few.
>>>>> 
>>>> PHP is probably reporting an error but you have display_errors
>>>> turned off in php.ini.  Modify php.ini and then restart Apache.  Or
>>>> you could look in Apache's error logs to see if the errors are being
>>>> reported there.  Let us know what the error is...
>>>> 
>>>> Jay
>>>> 
>>> display_errors is in fact turned on.
>>> 
>>> nothing showing up in the apache error_log :(.
>>> 
>>> Thanks.
>>> 
>>> Matt.
>> 
>> Please provide details about your setup.
>> 
>> 
>> IMAP server?
>> SquirrelMail version?
>> Have you enabled server side sorting in SM, if imap server supports it?
>> Maybe those users have some filters enabled in sm.
>> Maybe they are using different language.
>> Maybe mailbox contains message, that breaks something in sm.
>> 
>> 
>> set php error_reporting to E_ALL, if you can.
>
> my package versions were posted in the original post:
> 
> "I'm using SM 1.4.1
> apache 1.3.27 postfix 2.0.6 imap-lib-2002-36 cyrus-imapd-2.1.12-29 "

sorry, missed that part.

upgrade to latest stable version. 1.4.3a version contains security fixes and other 
improvements.

> language is not the issue. 

some non-English languages can be an issue on RedHat systems, if you combine them with 
some message formats.

> what type of filters are you thinking of ?

SquirrelMail Options -> Message filters and Spam filters

filters plugin

> A specific message breaking something, could be a possibility, I suppose.

Connect with other imap client. Move messages to other folder. Move them back one by 
one.

Corruption of mailbox can be an issue too, but I am not cyrus user and I don't know 
how IMAP server acts in such cases.

> here's my error_reporting setting: error_reporting  =  E_ALL & ~E_NOTICE

"& ~E_NOTICE" hides programming errors. SquirrelMail core scripts should not produce 
errors, if you don't have some weird config. cyrus imap is not weird one :)
 
> server side sorting in SM is set to false.

Enable it. SquirrelMail will be faster and cyrus should support server side sorting. 
You can check it by installing info plugin and running tests 0,3,4,5. You can use 
server side sorting if tests don't produce error messages with non iso-8859-1 charsets.

-- 
Tomas


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