> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:squirrelmail- > [EMAIL PROTECTED] On Behalf Of tony barratt > Sent: Wednesday, April 13, 2005 8:12 AM > To: [email protected] > Subject: [SM-USERS] accidental deletion - preventable? > > Hello, > I work for a small comapany that uses squirrel mail. I am not actually the > administrator. Squirell mail is provided by the ISP. So far so good. We > use > pop3 and it works no problem for webmail and with outlook clients. > One of the mail accounts is used for tech support queries for external > customers. > And 4-5 peeps logon and take a look. And at least one person was deleting > accidentally some incoming requests for tech support <eek>. > Probably cos outlook was not quite configured as follows: > Tools>Email-Accounts>View or Change Existing > Accounts>Next>212.67.202.196>Change>More Settings>Advanced>Leave a copy of > messages on the server = yes > + > Remove from server when deleted from "Deleted Items" = no. > > Anyway it is not happening now. > But I dont get a warm secure feeling when relying on correctly configured > clients. > Is there anything that can be done to safeguard the messages from > permanent > deletion?
Squirrelmail is just an email client like Outlook; it just happens to be web based. SM has absolutely no control over what other email clients are doing. You should look to the functionality of whatever IMAP and POP servers you are using to prevent this from happening. I have not heard of such functionality existing before but I haven't really investigated it. It sounds like you don't have any control over those servers anyway so the point may be moot. Another alternative would be to make your support email address a distribution list that also sends to an archive email address so that you have backup copies in case this happens again. -- Marc ------------------------------------------------------- SF email is sponsored by - The IT Product Guide Read honest & candid reviews on hundreds of IT Products from real users. Discover which products truly live up to the hype. Start reading now. http://ads.osdn.com/?ad_ide95&alloc_id396&op=click -- squirrelmail-users mailing list Posting Guidelines: http://squirrelmail.org/wiki/wiki.php?MailingListPostingGuidelines List Address: [email protected] List Archives: http://news.gmane.org/thread.php?group=gmane.mail.squirrelmail.user List Archives: http://sourceforge.net/mailarchive/forum.php?forum_id)95 List Info: https://lists.sourceforge.net/lists/listinfo/squirrelmail-users
