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Hi John,
On Tuesday, January 17, 2006, John wrote:
> We recently deployed SQM for another 100,000+ mailboxes

Nice.  Would be great if you could do a write-up... like a success
story on how popular it is and that your student body absolutely love
it (I'm sure they do right?) ;)

> (our student body) and we're finding really screwball problems with
> IE and their SQM sessions dying for no apparent reason. We've been
> running the Squirrel for years for our staff and faculty and it
> seems it's only when you get the numbers up there that the few
> problems really add up. Here's what we've found:

> - AOL and SBC/Yahoo (and others?) just plain don't work.  They apparently do
> something to IE that breaks it.  Normal IE on the same machines usually works.

AOL might install "privacy" tools that might be interfering. Same with
SBC to be honest. AOL has their whole client engine that you have to
install to get anything working, so they might add some kind of
protection there. You might want to see if you can setup a free
account, and demo it. There might be some privacy settings in the
browser that might allow cookies in.

> - Most other users who can log in and still have problems get to
> webmail.php, but subsequent clicks result in the "You must be logged
> in..." page.

Hrm, this is usually the result of the session, or key, cookie going
AWOL. Are you guys running any kind of load balancers? How are you
sticking the users to a server if you are? Or are you using custom
session handlers?

> - We haven't yet been able to duplicate these problems in-house, but we're
> guessing 5-10% of our student body is having problems.

Ouch, that's quite a chunk... so much for the "absolutely love it"
story ;)

> We're running v1.4.5. I've been through the wiki but many of the
> suggestions there are for very old versions of SQM or offer
> configuration changes that are either already the default (Debian
> 3.1, apache-ssl, php4) or don't seem to make any difference.

> Is there a new set of suggestions out there? Does anyone else have
> any experience with really terrible consumer installs of IE?

Branding by companies like SBC generally results in just a small
registry change, but I've noticed recently that a lot of packaged
software is bundling other things like google and yahoo toolbar (why
on earth would Adobe Acrobat reader need yahoo toolbar?).  These can
cause havoc with sessions, especially if they have privacy settings
cranked all the way to "federal penitentiary" mode.

> Could this be a spyware/adware issue?

If you'd consider AOL adware, then quite possibly ;) Actually we get
unusual behavior with our (my work) product which is web based written
in ASP (I'm not involved in the development), regarding sessions and
spyware. IE also has terrible session cookie handling if the cookie
expires, and you have multiple windows, we've found the cookie doesn't
always go away, it stays dormant in memory in a browser you might have
thought closed, or even browsing other sites.

- --
Jonathan Angliss
<[EMAIL PROTECTED]>
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