The VÍA is not really a problem. Check the IP in the SDP itself.
On both the INVITE and the 200 there should be IP addresses reachable by
both

On Wed, 17 Apr 2019 at 09:24, Bonjour Madame <[email protected]>
wrote:

> Hello all,
>
> I am dealing with a no audio issue, phones are not even ringing. There is
> a private IP address in the "VIA" section of the message header of the
> INVITE:
>
> Via: SIP/2.0/UDP 192.168.1.25:65291
> ;rport;branch=z9hG4bKPj9e3849d1981a4094a8323dad5826ec34
>
> and in the contact  too:
>
> Contact: <sip:[email protected]:65291;ob>
>
>
>
> In the "status 100 Attempting to connect your call" from the server,  I
> can see the public IP of the phone under received:
>
> Via: SIP/2.0/UDP 192.168.1.25:65291
> ;rport=53990;branch=z9hG4bKPj9e3849d1981a4094a8323dad5826ec34;received=PHONE_PUBLIC_IP
>
>
>
> And in the "status 200 ok" from the server, I have:
>
> Via: SIP/2.0/UDP 192.168.1.25:65291
> ;received=PHONE_PUBLIC_IP;rport=53990;branch=z9hG4bKPj9e3849d1981a4094a8323dad5826ec34
> Record-Route:
> <sip:SERVER_PUBLIC_IP;lr=on;ftag=9284528256a54f8b81e692133a15684c>
>
>
>
>
>
> I don't know  what steps to take to resolve this issue.
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>
-- 
Regards,

David Villasmil
email: [email protected]
phone: +34669448337
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