Hi,
Please let me know if you are comfortable with this requirement. *Production support Engineer/ Analyst/ Consultant* *Location ; Stamford. Duration 6-12 months* The Production Services Group within OPS IT is looking for a *candidate to manage a regional production support and services team* (15 perm + outsource staff split between Stamford and Singapore). The position will be located in Stamford CT and will report functionally to the Regional Head of Production Services. This position is a hands-on technical role that will provide 1) day-to-day management oversight to the support team 2) create and maintain relationships (e.g. Operations, Development and Infrastructure) at a senior stakeholder level 3) apply business, support process, monitoring and technical knowledge to define improvements to the existing application support model and 4) apply best practices used by other global / regional support teams as well as influence global processes, procedures and service improvements with those innovations identified within their own region. *General Qualifications* • A minimum of 8 years experience within an Investment Bank or financial organization managing Level 2 or Level 3 support groups • Solid management skills specific to directing the day-to-day activities of technical support organization • Experience managing teams in multiple geographic locations that use a follow-the-sun model • Ability to provide hands-on technical and functional support (and guidance) analyzing and troubleshooting large-scale, highly resilient, distributed systems • Experience leading complex technical projects and teams until a particular production issue is solved • Solid track record implementing continuous improvement and problem management programs • Ability to implement tools to improve monitoring, automate redundant tasks or help troubleshoot applications and/or infrastructure issues • Ability to improve the overall stability of the system through BCP and capacity planning • Complete understanding of change and release management best practices • Good understanding of the ITIL Service Framework (incident mgmt, problem mgmt, release mgmt, event mgmt etc.) • Complete understanding of the SDLC • Broad knowledge and understanding of the Clearance and Settlement functions and technologies • Proven incident & crisis management skills with the ability to perform under pressure, ensuring effective and timely resolution • Ability to understand the problems as a business user describes them and translate them into a specific technical problem • Proven stakeholder management skills (Operations, Development and infrastructure teams) - must be able to communicate complex technical issues in business terms, properly set expectations and adequately follow-up with all stakeholders • Understand the time sensitive nature and business needs of the Operations team and manage service expectations accordingly *Leadership Skills:* • Motivates others by providing a compelling vision of shared goals and objectives • Defines the vision, provides direction, and builds commitment to common goals • Ability to lead team through change and still deliver results • Always looks to expand the knowledge and capabilities of the team to meet team objectives and position the team for future stretch objectives • Seeks challenging targets, creates a culture of high performance • Develops and monitors clear and realistic action plans to accomplish objectives using given resources *Preferred Qualifications* • Four year degree or international equivalent preferably a Computer Science Degree or similar degree with a technical emphasis and which stresses logical thinking / problem solving • A development background • Strong knowledge of front-to-back Investment Bank trade flow / Operations processes • Working knowledge of Webserver technologies: Websphere, Apache, Tomcat • Complete understanding of the SDLC • Exposure to both waterfall and agile development practices • Understanding of the ITIL Service Framework • Knowledge of Service Now ticketing systems *Technical Skills* • In-depth Linux/Unix skills • Solid scripting skills in Shell or Perl • Strong understanding of networking technologies, infrastructure and TCP/IP protocols • Experience with middleware technologies (MQ / Tibco RV & EMS) • General RDBMS (Oracle or Sybase) knowledge • Working knowledge of Webserver technologies: Websphere, Apache, Tomcat • Hands-on experience with Autosys job scheduler *Looking forward to your kind reply.....* Thanks & Regards….*?* [image: Description: clip_image001] Ramprasad Vemula** Tanisha Systems, Inc. ** '. 617-963-8407 Ext 8507 '. 617-729-0260/0261 || 6. 617-801-8880 *. [email protected] <[email protected]> || * www.tanishasystems.com* *YIM-ram_tsi, Gtalk-ram.tanisha* -- You received this message because you are subscribed to the Google Groups "SRAOSS REKS" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sraoss-reks?hl=en.
