When I attended the new non Queen Mary Show in Ontario, I confirmed
rooms at the show rate, but was told when I arrived that all those
rooms were gone. I had to call Marriott's headquarters to confirm my
reservation and explain the problem. They then called the unhelpful
abrupt desk clerk, who then phoned me to inform me I had the lower
room rate after all. 
I type all this to encourage people to try contacting different
personnel. Some are much more willing to make an effort for their pay
check than others. Having hired employees, I know how different people
can respond to simple common work tasks. Sometimes simply trying the
same person at a different time can improve helpfulness.

~ Gary, Stuck completing some investment processing instead of
planning to attend the steam-up, but still scudding over Terror
Trestle
http://www.angelfire.com/or/trainguy/
http://community.webshots.com/user/raltzenthor
http://www.youtube.com/watch?v=GmP_h6qSExE#EgPhodbzwWU


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