Sectors and CompaniesThe Rise of the Chinese Luxury Consumer

   - Fiona Rhodes <[email protected]>, Corporate
   Communications

12.09.2013

Despite only just emerging from a global financial crisis, the demand for
luxury goods continues to rise. The economic downturn hasn't stopped the
appeal of luxury and a new breed of wealthy Chinese consumer is taking
flight.
[image: The Rise of the Chinese Luxury Consumer]

They are becoming more and more visible in classic tourist destinations
around the globe and have become an important stimulus for local economies.
We are talking about Chinese tourists. In 1995, less than one million
Chinese tourists travelled overseas. This figure is expected to reach a
staggering 88 million by 2013 - a sure implication this trend won't reverse
any time soon. Their impact is not only visible in the travel and tourism
industry. As Chinese tourists are keen to buy consumer goods in the premium
segment, they have become a key driver of the luxury industry – especially
in Western Europe, which is still the biggest player in the 302 billion US
dollar heavy luxury market, with a share of 32 percent.
Chinese taste for European brands

Xiao Qianhui, General Manager of the Spring International Travel Agency in
Shanghai states that "Most Chinese tourists consider shopping for luxury
goods the main purpose of a trip to France." And the trend is set to
continue. Credit Suisse analysts expect China to add a total of 18 trillion
US dollars to the stock of global wealth within the next five years and
surpass Japan as the second-wealthiest country in the world. Not
surprisingly, European luxury brands haven't been affected by the Eurozone
debt crisis. While overall consumer spending has dampened in Europe, they
are reporting record revenue, largely thanks to emerging-market consumers
travelling to Europe to buy the latest fashions, be it designer apparel,
high-end jewelry or premium cosmetics  Designer apparel is at the top of
the popularity chart when it is comes to products in demand, followed by
luxury jewelry and timepieces.
Related Links:

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Seeking out a Bargain Overseas

But why is it that Chinese travelers are going abroad to shop for luxury?
Price, availability and authenticity are the overarching reasons for this
influx of Chinese tourists, according to Johanna Kolerski-Bezerra, Research
Analyst at Euromonitor. She goes on to state that tax on luxury goods in
China can be as high as 57 percent so consumers actually save money
travelling abroad to purchase luxury goods, rather than buying them at
home. According to Euromoney research, 33 percent of a Chinese travelers
vacation budget is allocated to shopping. That compares to 11 percent for
the French. Kolerski-Bezerra points out that the prestige of brands such as
Hermès, renowned for quality and craftsmanship, appeals to this new breed
of consumers seeking out premium quality and authenticity in their
purchases. It is therefore not surprising that France is the most popular
destination for Chinese tourists with over 1.2 million travelling there in
2012.  Although many fashion houses are expanding to China, it is still an
immature market, and for now, the Chinese prefer to shop for luxury
overseas.  "While we think that first luxury purchases in China are still
driven by the desire for social recognition, with logo items remaining
important, the Chinese consumer is moving toward more sophisticated and
more exclusive products," Credit Suisse's European luxury goods team said
in a recent note.
Anti-Corruption Campaign

Another factor diverting high-end purchases overseas is the introduction of
Xi Jinping's anti-extravagance campaign, an attempt to rein in corruption
amongst government officials. Sales of luxury goods in first-tier cities
has suffered, ranging from various degrees of slowdown to outright decline.
A recent Credit Suisse report shows that after many years of consecutive
double-digit annual growth rates, the Chinese luxury market experienced its
first major setback in 2012, with overall industry growth estimated to have
dropped into the mid-single digits.
Standing out from the Crowd

Luxury boutiques, and the tourism industry in general, are adapting
themselves to the changing demographic of travelers and actively employing
strategies to appeal to Chinese visitors. European countries that are part
of the Schengen visa scheme, which gives the Chinese access to 26 countries
in a single process, are at an obvious advantage when it comes to
attracting Chinese tourists. Hiring Mandarin-speaking staff, organizing
group tours and accepting China UnionPay, the bank card most middle-class
Chinese hold, are amongst the tactics deployed by retailers to tap into the
lucrative Chinese market.
Brands Adapting to Change

The rise of the Chinese luxury consumer doesn't end at the bottom line.
They are also changing the way these goods are sold. Brands are
increasingly looking at ways to create a bespoke, boutique experience for
shoppers that goes beyond the norm and appeals to the demand for
authenticity. "Luxury is no longer just about the product or object, but an
entire experience", says Yaffa Assouline, founder of online luxury magazine
Luxuryculture.com. Assouline believes that luxury and culture are
codependent, that one cannot exist without the other. "Brands need to
understand their clients and appeal to different segments in the market."
According to Assouline, luxury brands are no longer marketing only to the
super rich, who are becoming more selective, but also to the emerging
middle classes who are trading up.

It's difficult to predict how luxury brands will adapt to the future needs
of their customers. But one thing seems clear: The luxury demand from
emerging consumers will continue to grow – and not only from China. The
most recent Credit Suisse global Wealth report estimates that the number of
millionaires will increase by 18 million over the next five years, reaching
46 million. Whether newly rich, and wanting the finer things in life, or
tired of cluttered consumerism and seeking out new experiences, as the
world globalizes and the breadth of millionaires increases we will, no
doubt, see an evolution in the way brands work with their customers.
PROactive Speaker Series

Johanna Kolerski-Bezerra and Yaffa Assouline were keynote speakers at the
recent Credit Suisse PROactive Speaker Series event, an interactive forum
designed to inspire Credit Suisse employees to be more proactive: to be
more curious and engaged in new trends and their implications on our
business. PROactive connects our people to emerging trendsetters, new
entrepreneurial talent, and to one another

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