Hello Subsurface team, hallo Dirk, reported the following issue to Dirk today and he already had a first look at it: Unfortunately the new subsurface 4.5 under Win10 on my side immediately crashes during startup after I added a new dive with the planner. In fact it already crashed during adding the dive in the planner multiple times but I once managed to save the change.
Now Subsurface crashes immediately on startup because the affected file "Stefan.xml" is the default logbook file and loaded on startup. Dirk is saying that there is nothing remarkable in my file and he couldn't reproduce the issue on his side. Can share the file also with anyone else who would be so kind to look at the issue. Thanks! Best regards Stefan Here is the Windows Event log Dirk requested: --- Protokollname: Application Quelle: Application Error Datum: 17.10.2015 14:14:03 Ereignis-ID: 1000 Aufgabenkategorie:(100) Ebene: Fehler Schlüsselwörter:Klassisch Benutzer: Nicht zutreffend Computer: Teddy Beschreibung: Name der fehlerhaften Anwendung: subsurface.exe, Version: 0.0.0.0, Zeitstempel: 0x561e5886 Name des fehlerhaften Moduls: msvcrt.dll, Version: 7.0.10240.16384, Zeitstempel: 0x559f3e0e Ausnahmecode: 0xc0000005 Fehleroffset: 0x0007b090 ID des fehlerhaften Prozesses: 0x125c Startzeit der fehlerhaften Anwendung: 0x01d108d54e8c5471 Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Subsurface\subsurface.exe Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\msvcrt.dll Berichtskennung: d700f4a2-da25-4d8f-a0d6-7aa98519127c Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: Ereignis-XML: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event";> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-10-17T12:14:03.000000000Z" /> <EventRecordID>3875</EventRecordID> <Channel>Application</Channel> <Computer>Teddy</Computer> <Security /> </System> <EventData> <Data>subsurface.exe</Data> <Data>0.0.0.0</Data> <Data>561e5886</Data> <Data>msvcrt.dll</Data> <Data>7.0.10240.16384</Data> <Data>559f3e0e</Data> <Data>c0000005</Data> <Data>0007b090</Data> <Data>125c</Data> <Data>01d108d54e8c5471</Data> <Data>C:\Program Files (x86)\Subsurface\subsurface.exe</Data> <Data>C:\WINDOWS\SYSTEM32\msvcrt.dll</Data> <Data>d700f4a2-da25-4d8f-a0d6-7aa98519127c</Data> <Data> </Data> <Data> </Data> </EventData> </Event> --- -------- Weitergeleitete Nachricht -------- Betreff: Re: Subsurface 4.5 crash after adding dive with planner Datum: Sat, 17 Oct 2015 07:25:25 -0700 Von: Dirk Hohndel <[email protected]> An: Stefan Fuchs <[email protected]> Hallo Stefan, Email direkt an mich skaliert sehr schlecht... > On Oct 17, 2015, at 5:23 AM, Stefan Fuchs <[email protected] > <mailto:[email protected]>> wrote: > > unfortunately the new subsurface 4.5 under Win10 now on my side > immediately crashes during startup after I added a new dive with the > planner. > In fact it already crashed during adding the dive in the planner > multiple times but I once managed to save the change. So I was able to open your file with no problems, both on Linux and with a Windows 10 VM. Can you please start the eventvwr (Windows-R and type in "eventvwr") I don't run Windows in German so the terms will be different, but there should be a section "Custom Views" (left side, top under "Event Viewer (Local)"). Click on that and then double click on "Administrative Events" (I will never understand under Windows when I need to click and when double click) Ctrl-F brings up the search Window, type in Subsurface and you should see the last error event. Sadly the data that Microsoft leaves there is extremely limited, but it's the best that we have to get started. Could you send that to the mailing list? That way the Windows expert can take a look and the planner expert as well. Please mention that you sent your xml file to me and it was unremarkable (except for showing some cool diving and that you have a ton of experience - and that you imported this from some other software) > Sorry for the PM but I would like to take the chance the already > attach the affected file. I really prefer this the other way around. Get everyone involved. Then if someone has a specific follow up question, send them the file. But for verification, for you Subsurface now crashes when you just try to open that file? Because that's a pretty standard mild trimix dive. Not long, not deep, no unusual gases - this is something that we test all the time > Any ideas? Anything else you need to know from my side? Thanks! Not right now, let's see what Lubomir and Robert think > BTW: The concept and options of the planner are really great meanwhile!! Danke :-) /D PS: to send email to the mailing list you need to subscribe to it - that's spam protection...
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