There are a number of reasons why this might be happening. One is of course that you made a typo when you entered the email and password on the Android device.
I do see that you are using a different email address for your Subsurface Cloud account compared to the one you sent this email from - could that be the confusion? Anyway, the best way for me to see what's going on is if you can try to connect to the cloud on your Android device and then go to Help->Support in Subsurface-mobile and send me an email including the logs (that support alias goes to me). Thanks /D > On Jan 4, 2022, at 2:46 PM, JM FRANCES via subsurface > <[email protected]> wrote: > > Bonjour > > Je n'arrive plus a me connecter au cloud avec mon telephone. > J'ai un message "Couple e-mail / mot de passe incorrect" alors que je > parvient a me connecter avec subsurvafe pour windows et aussi directement > avec le navigateur. > Bien a vous > > Hello > I can not connect to the cloud with my phone Android. > I have a message 'incorrect email / passwoord pair" while i manage to log in > with subsurface for windows and also directly whith the browser. > Kind regards >
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