Partner,

Kindly check the requirement and revert back with matching resumes to
[email protected]


Role: Siebel Business Analyst with CTI exp.

Location: Bay Area, CA

Duration: 3-6 Mmonths

Start Date: Immediately


*Highly Desired:*
BA with strong support architecture and data model experience, if possible,
in order to shorten the effort in analyzing and recommending approaches to
integrating with EBS data.

Responsibilities :
* Drive key initiatives/projects to completion and ensure deliverables meet
business needs.
* Gather and track business and functional requirements, define project
scope, write detailed functional specifications, provide impact assessments,
identify gaps, evaluate change requests, capture and prioritize bugs.
* Conduct effective project meetings; publish minutes, and track issues and
actions to resolution.
* Participate in end to end implementation planning to include project
management, issue management, communication and change management
* Provide on-going feedback and status of projects to IT and business areas,
identifying any variances to plan and proposing solutions and alternatives
for the variances

Competencies :
* Minimum of 5 years of recent Business Analyst experience
Extensive experience with CTI is required
* Experience with at least one Project that implemented Siebel EAI is
required
* Must have experience with requirements gathering, documentation (business
requirement, functional specification, as-is process, to-be process, gap
analysis, process workflows, user / training documentation etc.), hands-on
detailed systems, data modeling, conducting end user training and
implementation support.
* Experience working in Customer Support functional area will be preferred
* Must have an in-depth understanding of business requirements and the
underlying business processes
* Exceptional communication skills, able to communicate effectively with
both a technical audience and business users
* Attention to detail, strong listening skills, and good verbal and written
communications are required
* Ability to manage multiple projects concurrently within established time
lines.
* Demonstrated ability to learn and embrace new and changing technologies,
applications and solutions.

Highly Desired:
Support-specific Siebel knowledge (Contacts, Accounts, Contracts,
Entitlements)
Oracle / EBS knowledge

 Thanks

John Mark

[email protected]

212-863-9894

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