Application Support Analyst Location: Collegeville, PA Duration: 12 Months Industry: Pharmaceutical Interview Schedule: Phone screen, then personal interview with hiring manager and technical team leaders. Two Business Refrences !!
FULL NAME: Contact Number: Email ID: Current Location: Availability Visa Status Date of Birth Job Summary: The objective of the Global Product Conformance (GPC) Program is to assure and maintain world-wide compliance between the manufacturing processes and the corresponding Marketing Authorizations by establishing sound global change control processes and promoting a culture of accountability. To support this objective, the GPC Program has deployed multiple applications including a workflow-based change control application and a global product registration database. The Sr. Analyst/Engineer works with his/her team, development teams and business users in the maintenance and support of computer-based systems deployed for use by the GPC Program. The application portfolio consists of internally developed and third party products. This position is responsible for the resolution of tickets within a defined timeframe using standard processes, and ensuring all service level agreements and customer satisfaction goals are achieved. Production support includes root cause analysis, issue escalation, problem reporting and tracking, and assistance with resolution of application problems. Job Duties: Production Support - Responsible for supporting internal and third party applications that are used by GPC personnel. This involves working with internal personnel and 3rd party vendors for troubleshooting and end user support. The position will be responsible for: · Communicating effectively with end users on a daily basis to identify and resolve application issues quickly, accurately and professionally. · Working closely with internal and external IT groups ensuring application and data integrity. · Meeting with users in primary application areas to learn their business, understand their support needs, discuss ticket issues, and to nurture and maintain positive business relationships. · Strictly adhering to support standards and procedures. Required Technical Skills: Oracle PL/SQL, prior experience supporting Commercial Off-The-Shelf (COTS) applications. 8+ years of IT experience. Experience developing and/or supporting web-based applications preferred. Experience with ArisGlobal Register, Metastorm BPM, and Crystal Reports is preferred. ** Update 1/27/09 - We have received candidates from our vendors, but we are looking for more. This isn't a PL/SQL Developer position. We are looking for candidates who are doing high level Oracle and PL/SQL support. Experience supporting off the shelf applications is highly preferred as well. Please send over more candidates for this requirement. Thanks. *** SEND RESUMES TO JASON MARTIN at [email protected]. NO PHONE CALLS PLEASE Title: Oracle PL/SQL Application Support Analyst Location: Collegeville, PA Duration: 12 months (can go longer) Interview Process: Phone Interview followed by MANDATORY PERSONAL INTERVIEW at candidates expense. Full Description is attached. Key Skill Sets: Oracle PL/SQL, support of Commercial Off-The-Shelf applications. Preferred skills are highly desirable: Aris or ArisGlobal Register, Metastorm BPM, Crystal Reports. ***Please provide 2 professional references with resume*** Dave, Technical Recruiter COOLSOFT LLC, Phone: 502 379 4456 or 502 212 9464 EXT 116 [email protected] www.coolsofttech.com Yahoo IM: dave_coolsoft --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "[email protected]" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/sudhi0707?hl=en -~----------~----~----~----~------~----~------~--~---
