Title: Genesys Engineer Contract: 6 months+ Location: Columbus, OH Two Business Refrences !!
FULL NAME: Contact Number: Email ID: Current Location: Availability Visa Status Date of Birth Expected Rate: Job Description and Requirements Keys to position: Must be an expert with Genesys - looking for someone to bring knowledge and be the go to person for Genesys. Must be very familiar with VoIP and SIP. Must have Call Center experience and understand overall Call Center concepts. Looking for someone to help evolve their platforms. The Professional Services engineer(s) should: Have in-depth knowledge and working experience in: Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.). TDM/VoIP routing protocols call processing (SS7, ISDN, SIP, SIP-T, etc...). Genesys Voice portal (GVP) version 7 and above, Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD). Contact Center Fundamentals including Call Routing/Strategy Capabilities, CTI, VXML capabilities, and T-Server operations. Solid experience with HP Servers Experience with the following preferred: IVR coding experience Speech recognition experience Local and LD switching platforms including Sonus, Lucent, Nortel DMS, Nortel Succession. IP PBX and CPEs DNS, data collection, monitoring, storage, Web/API. UNIX, SQL, Oracle, Sybase, shell/script, programming. System Administration (3) Be an excellent communicator, an individual contributor with minimum supervision, and a team player. (4) Be able to perform the following functions: Design and Engineering Design engineering requirements and specifications based on the architecture documentation (developed by client Architecture team) During the design process, provide feedback to the client’s architecture team for the revised architecture document Develop bronze configuration and engineering guidelines Document the engineering design Work with client IT organization to support interface and OSS design specifications Work with other Engineering and Project Management groups to facilitate detailed design specifications. (i.e. IP engineering to completed data infrastructure design.) Provide technical guidance needed to develop process flows for ordering, trouble management, and billing. Review final engineering design documents with client technology teams Testing and Certification Set up physical and logical laboratory infrastructure in support of testing and certification Be responsible for lab inventory, connectivity, and equipments Build test plan and test cases based on the engineering requirements Perform testing and certification in the lab Work across internal organizations for End to End certification Build final configuration (Golden Config) Document all final results of configurations, testing & certification, and bug/issues list Review final certification documents with technology teams Review and hand-off to Operations Train Operations Provide support for FVO Dave, Technical Recruiter COOLSOFT LLC, Phone: 502 379 4456 or 502 212 9464 EXT 116 [email protected] www.coolsofttech.com Yahoo IM: dave_coolsoft --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "[email protected]" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/sudhi0707?hl=en -~----------~----~----~----~------~----~------~--~---
