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Desktop Support Analyst Lee's Summit, MO $35/hr The person must have senior/advance desktop hardware and software configuration skills and the ability to diagnose, troubleshoot and resolve technical issues related to hardware, the OS or software. Person must have experience with the Operating System, Outlook, Microsoft Office and Workflow Mgmt Tools. The individual must also have some knowledge of Asset Mgmt processes as they pertain to the configuration of an asset. Have wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (i.e., dept/peer review). Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives. Determines methods and procedures on new assignments, and may provide guidance to other personnel. Minimum of 2 years of related experience in hardware (PC, printer, PDA) and software knowledge and/or customer service in a technology field. Vendor-related certification(s), ITIL v3 and/or A+ certification desired. Graduate course work desirable. Qualified individual must be self-motivated and demonstrate ability to manage daily workload and priorities effectively. Proficient to Advanced Knowledge of Asset Management Functions Proficient to Advanced Knowledge of PC hardware, software, imaging and configuration. Strong technical aptitude Experience in a delivery organization --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "[email protected]" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/sudhi0707?hl=en -~----------~----~----~----~------~----~------~--~---
