On Wed, Jun 17, 2009 at 01:38:32PM +0200, Bert Freudenberg wrote: > > On 17.06.2009, at 12:56, Martin Dengler wrote: > > > On Wed, Jun 17, 2009 at 12:41:05PM +0200, Jonas Smedegaard wrote: > >>> What if we developers only announce in developer-oriented forums and > >>> someone else (marketing team?) takes the task of communicating it to > >>> end users? > > [...] > >> I suggest transforming it into this instead: > >> > >> Beware of the target audience of the list you post to. If you are > >> unsure if your message could be misinterpreted (e.g. if you are a > >> geek with a message to end users) then consider passing it through > >> someone more devoted to communicating (e.g. the marketing team). > > > > Good point, but I think the audience involved has self-selecting down > > to "developer <-> tester". > > > > I don't think we need to be worried about anyone else. Do we need to > > worry about a person, who a) doesn't understand copy-nand but b) is > > subscribed to IAEP, suddenly deciding that they'll run mysterious > > commands on huge downloaded files and end up with something they > > didn't expect? I don't think that more than a handful of people will > > do that, if that. > > Many developers can't imagine with how little understanding actual > end users approach tasks like this. Even slapping on a big WARNING > sign does not really prevent them from severely damaging their > system.
I appreciate the scope of the problem that "we're telling lots of people about things that they don't understand...": > > Date: Wed, 17 Jun 2009 10:12:10 +0100 > > From: Martin Dengler <mar...@martindengler.com> > > Subject: Re: [Sugar-devel] Show Must Go On - SoaS for the XO-1 > > To: S Page <skierp...@gmail.com> > > Spend a few seconds contemplating how easy those steps can be. Now > > contemplate how many ways people might screw up each step (mis-type > > the removable device letter? assume that dd just adds some stuff to > > their USB stick and get upset when it overwrites their thesis?). ...but I don't think that's the problem: > For you it seems obvious nobody should undertake this unless they know > exactly what they're doing. Which is precisely the problem. No, that's not the problem. It's people that don't know that they don't know what they're doing. My point is that I think we're worrying about people that a) want to be testers; and b) are so keen that they go copy-nanding (after getting a devkey, etc.) without understanding what they're doing. As I'm saying I don't think there are enough people like that on IAEP/sugar-devel to worry about, and you're saying there are (IIUC). Well, I'm happy to leave it at that. > Saying that developers should not talk to users is only half a > joke. It's often frustrating for both sides. You need someone who > can think on both levels to mediate. I agree, but I think most developers [on this project] *can* but just lack the time. And given the additional time it'd take, I think (as I said directly to S Page and as others have said) that someone else should do it if it's a problem. But I'm glad sdz sent his mail. > - Bert - Martin
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