On Monday 6 Jan 2003 (19:07:38), [EMAIL PROTECTED] wrote:

> Yes, we've thought of that and many other possible causes. The
> variables are endless (slow processors, bad internet servers, bad
> browsers, old programs, etc.)  In any case, if people can't download
> PDFs from websites because they have old programs or for some other
> reason then that is unacceptable. I want everybody who logs on to be
> able to download without problems.  That means I have to do things the
> old traditional way.


If you want your Website to be accessible to everyone (using any 'flavour'
of computer system or Browser), then you must ensure that all the pages of
your site comply with the internationally-agreed "W3C" standards for HTML.

I have only checked the 'index' page of your site - but unfortunately this
(and presumably all other pages) do NOT comply with these standards, which
is probably why a number of people are experiencing some problems with it.

If your Website causes any kind of problem for a visitor, then the chances
are that they would remember it as 'troublesome' - and not visit it again.
In addition, they might even tell other people to avoid visiting the site.

I will not embarrass you (or your 'webmaster') by publicly quoting all the 
extensive range of faults here - since you (or indeed anyone) can check it
for themselves, using the automatic 'Validator' at http://validator.w3.org
which will quickly return a helpful 'report' on any Website URL you input.

When you have checked it out, then I would recommend that you get together
with your 'webmaster' and ask them to make sure that all the pages of your
site fully comply with these "W3C" standards.  If they can't (or won't) do
that, then you should be looking for an alternative 'webmaster' who will !
Any competent web-designer should automatically include compliance as part
of their overall 'package', and you should insist on this in any contract.

Apart from anything else, if your Website pages DO fully comply with these
standards, then you are entitled to put the "W3C" tick-mark 'logo' on your
Website - which lets all visitors know that they should not experience any
problems with the pages, regardless of the computer or Browser being used.
As an example, you will see this logo on the opening page of our own site.

This message is not intended as any 'criticism' of John's site, but merely
to point-out that the standards exist for a reason - and if anyone decides
to ignore these, then they can expect varying degrees of 'complaints' from
visitors to the site, so it is much better to be "safe rather than sorry".

Best Regards,

Douglas Hunt.

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