Let's start with the obvious, what's changed. What does the OSD show
while disconnecting?
Second, why are you logging into login just to allow users to login to
Windows. You should be using CAM.
Third, You are far behind on patches and Sun Ray Versions. You should
get current.
Mohamed Ali wrote:
Dear forum users,
I am looking for help from Sun Ray experience and expert users.
This is the problem i am encountering:
There are sixty(60) sun ray clients( sun ray 1g, 150 & 170 ) connected
to two sun ray servers configured in failover group. Normally, users
will see dtlogin screen and they will type username ans password.
Then, automatically users will be connected to Windows TS servers
through Citrix client program where they will do their basic work(
accessing MS word, excel and web browser ).
Today, four users having problem while doing work in Windows TS
environment. Basically, while they are in Windows env, their's session
frequently disconnected( every 15 or 30 minutes ). Then sessions reset
and the users needs to type in username and password in dtlogin
screen. But after re-login, the users got back to their existing/same
Windows TS sessions.
Also, one of the sun ray clients frequently( every 5 seconds ) loss
its network connection( from OSD = connection up and down ).
This is the first level troubleshooting that i have done:
- Open browser and go to sun ray administration
- Group cold restarted all the sun ray services.
- After restart, the one sun ray clients now losses network connection
Intermittently( maybe every 30 or 60 seconds ).
I had captured some messages from /var/opt/SUNWut/log/messages file:
--------------------------------------------------------------------------
Nov 27 12:05:19 sunray-01 utauthd: [ID 184090 user.info] Worker1
NOTICE: whichServer pseudo.0003bacccee6: c0a80502:true:14
Nov 27 12:05:19 sunray-01 utauthd: [ID 661920 user.info] Worker1
NOTICE: AuthRecord:redirect:: Redirecting terminal
IEEE802.0003bacccee6 to a trusted host c0a80502
Nov 27 12:05:19 sunray-01 utauthd: [ID 698500 user.info] Worker1
NOTICE: Redirecting with params:
{redirectProps=tokenSet=pseudo.0003bacccee6, authport=7009,
authipa=c0a80502, roamInitiated=false}
Nov 27 12:05:19 sunray-01 utauthd: [ID 285224 user.info] Worker1
NOTICE: CLAIMED by ServerSelect.m3 NAME: pseudo.0003bacccee6
PARAMETERS: {terminalIPA=192.168.5.41, type=pseudo,
fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
state=disconnected, cause=insert, barrierLevel=300,
rawId=0003bacccee6, MTU=1500, tokenSeq=1, firstServer=c0a80501,
namespace=IEEE802, id=0003bacccee6,
clientRand=YmuJ1FL.kcPU3WjDMV6FuNP8lwclR8TjOf1nuUuhtCy,
realIP=c0a80529, startRes=1280x1024, useReal=true, event=insert,
pn=62552, sn=0003bacccee6, rawType=pseudo, hw=SunRayP7-170,
initState=1, _=1}
Nov 27 12:05:57 sunray-01 utauthd: [ID 927710 user.info]
SessionManager0 NOTICE: TERMINATE: inactive session
Nov 27 09:05:55 sunray-02 utauthd: [ID 620806 user.info] Worker1
NOTICE: whichServer pseudo.0003bacccee6:
Nov 27 09:05:55 sunray-02 utauthd: [ID 297390 user.info] Worker1
NOTICE: CLAIMED by StartSession.m4 NAME: pseudo.0003bacccee6
PARAMETERS: {terminalIPA=192.168.5.82, type=pseudo,
fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
state=disconnected, cause=insert, barrierLevel=300,
rawId=0003bacccee6, MTU=1500, tokenSeq=1, firstServer=c0a80502,
namespace=IEEE802, id=0003bacccee6,
clientRand=ObtnJsERHaeL.f.ifSrn1GdTl7Rz/LCTQ7QcjQZl5uy,
realIP=c0a80552, startRes=1280x1024, useReal=true, event=insert,
pn=49420, sn=0003bacccee6, rawType=pseudo, hw=SunRayP7-170,
initState=1, _=1}
Nov 27 09:05:55 sunray-02 utauthd: [ID 463604 user.info] Worker1
NOTICE: CONNECT IEEE802.0003bacccee6, pseudo.0003bacccee6, all
connections allowed
Nov 27 09:05:56 sunray-02 utauthd: [ID 118797 user.info] Worker5
NOTICE: MTU = 1500
Nov 27 09:05:57 sunray-02 utauthd: [ID 328855 user.info] Worker5
NOTICE: SESSION_OK pseudo.0003bacccee6
Nov 27 09:10:53 sunray-02 utauthd: [ID 904020 user.info] Worker0
NOTICE: DISCONNECT IEEE802.0003bacccee6, pseudo.0003bacccee6
reauthenticatingDuplicateTID
Nov 27 09:10:53 sunray-02 utauthd: [ID 354771 user.info] Worker0
UNEXPECTED: during send to: [EMAIL PROTECTED]
error=java.net.SocketException: Broken pipe
Nov 27 09:10:53 sunray-02 utauthd: [ID 325141 user.info] Worker0
NOTICE: DESTROY pseudo.0003bacccee6 lifetime=297685
Nov 27 09:10:53 sunray-02 utauthd: [ID 490886 user.info] Worker0
NOTICE: CLAIMED by StartSession.m4 NAME: pseudo.0003bacccee6
PARAMETERS: {terminalIPA=192.168.6.41, type=pseudo,
fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
state=disconnected, cause=redirect, barrierLevel=300,
rawId=0003bacccee6, MTU=1500, tokenSet=pseudo.0003bacccee6,
tokenSeq=1, firstServer=c0a80601, namespace=IEEE802, id=0003bacccee6,
clientRand=kVQILgmMJ.cFHAF3k5tSapfkWTROzcXDxcf.WF04K08,
realIP=c0a80629, startRes=1280x1024, useReal=true, event=insert,
roamInitiated=false, pn=35977, sn=0003bacccee6, rawType=pseudo,
hw=SunRayP7-170, initState=1, _=1}
Nov 27 09:10:53 sunray-02 utauthd: [ID 463602 user.info] Worker0
NOTICE: CONNECT IEEE802.0003bacccee6, pseudo.0003bacccee6, all
connections allowed
Nov 27 09:10:54 sunray-02 utauthd: [ID 118795 user.info] Worker4
NOTICE: MTU = 1500
Nov 27 09:10:54 sunray-02 utauthd: [ID 746600 user.info] Worker4
NOTICE: SESSION_OK pseudo.0003bacccee6
Nov 27 09:18:03 sunray-02 utauthd: [ID 527788 user.info] Worker2
NOTICE: DISCONNECT IEEE802.0003bacccee6, pseudo.0003bacccee6 token
removed: pseudo.0003bacccee6
Nov 27 09:18:03 sunray-02 utauthd: [ID 791576 user.info] Worker2
NOTICE: DESTROY pseudo.0003bacccee6 lifetime=429719
Nov 27 13:28:14 sunray-01 utauthd: [ID 482787 user.info] Worker7
NOTICE: whichServer pseudo.0003baccd404:
Nov 27 13:28:14 sunray-01 utauthd: [ID 185782 user.info] Worker7
NOTICE: CLAIMED by StartSession.m4 NAME: pseudo.0003baccd404
PARAMETERS: {terminalIPA=192.168.5.45, type=pseudo,
fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
state=disconnected, cause=insert, barrierLevel=300,
rawId=0003baccd404, MTU=1500, tokenSeq=1, firstServer=c0a80501,
namespace=IEEE802, id=0003baccd404,
clientRand=YMiOXjnQIEvOYGnvBzJ3A9Ps0PwAlg.2iFOnkVon2PG,
realIP=c0a8052d, startRes=1280x1024, useReal=true, event=insert,
pn=63401, sn=0003baccd404, rawType=pseudo, hw=SunRayP7-170,
initState=1, _=1}
Nov 27 13:28:14 sunray-01 utauthd: [ID 464566 user.info] Worker7
NOTICE: CONNECT IEEE802.0003baccd404, pseudo.0003baccd404, all
connections allowed
Nov 27 13:28:15 sunray-01 utauthd: [ID 118797 user.info] Worker5
NOTICE: MTU = 1500
Nov 27 13:28:15 sunray-01 utauthd: [ID 302900 user.info] Worker5
NOTICE: SESSION_OK pseudo.0003baccd404
Nov 27 13:28:37 sunray-01 utauthd: [ID 701088 user.info] Worker2
NOTICE: DISCONNECT IEEE802.0003baccd404, pseudo.0003baccd404
reauthenticatingDuplicateTID
Nov 27 13:28:37 sunray-01 utauthd: [ID 600782 user.info] Worker2
UNEXPECTED: during send to: [EMAIL PROTECTED]
error=java.net.SocketException: Broken pipe
Nov 27 13:28:37 sunray-01 utauthd: [ID 942933 user.info] Worker2
NOTICE: DESTROY pseudo.0003baccd404 lifetime=23168
Nov 27 13:28:37 sunray-01 utauthd: [ID 540208 user.info] Worker2
NOTICE: CLAIMED by StartSession.m4 NAME: pseudo.0003baccd404
PARAMETERS: {terminalIPA=192.168.5.83, type=pseudo,
fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
state=disconnected, cause=redirect, barrierLevel=300,
rawId=0003baccd404, MTU=1500, tokenSet=pseudo.0003baccd404,
tokenSeq=2, firstServer=c0a80502, namespace=IEEE802, id=0003baccd404,
clientRand=inXhzYudbV.bPlMzHubbYeR4zVcFQe5c0zkrayXVFPy,
realIP=c0a80553, startRes=1280x1024, useReal=true, event=insert,
roamInitiated=false, pn=43076, sn=0003baccd404, rawType=pseudo,
hw=SunRayP7-170, initState=0, _=1}
Nov 27 13:28:37 sunray-01 utauthd: [ID 464556 user.info] Worker2
NOTICE: CONNECT IEEE802.0003baccd404, pseudo.0003baccd404, all
connections allowed
Nov 27 13:28:38 sunray-01 utauthd: [ID 118789 user.info] Worker1
NOTICE: MTU = 1500
Nov 27 13:28:39 sunray-01 utauthd: [ID 431881 user.info] Worker1
NOTICE: SESSION_OK pseudo.0003baccd404
Nov 27 13:28:59 sunray-01 utauthd: [ID 463990 user.info] Worker0
NOTICE: DISCONNECT IEEE802.0003baccd404, pseudo.0003baccd404 token
removed: pseudo.0003baccd404
Nov 27 13:28:59 sunray-01 utauthd: [ID 694803 user.info] Worker0
NOTICE: DESTROY pseudo.0003baccd404 lifetime=21949
Nov 27 13:28:59 sunray-01 utauthd: [ID 780179 user.info] Worker0
NOTICE: whichServer user.1101881402-7053: c0a80502:true:11
Nov 27 13:28:59 sunray-01 utauthd: [ID 440226 user.info] Worker0
NOTICE: AuthRecord:redirect:: Redirecting terminal
IEEE802.0003baccd404 to a trusted host c0a80502
Nov 27 13:28:59 sunray-01 utauthd: [ID 485202 user.info] Worker0
NOTICE: Redirecting with params:
{redirectProps=tokenSet=Payflex.5009fa9d00130100, authport=7009,
authipa=c0a80502, roamInitiated=false}
Nov 27 13:28:59 sunray-01 utauthd: [ID 565328 user.info] Worker0
NOTICE: CLAIMED by ServerSelect.m3 NAME: user.1101881402-7053
PARAMETERS: {terminalIPA=192.168.5.83, type=user,
fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
state=connected, cause=insert, barrierLevel=300,
rawId=5009fa9d00130100, MTU=1500, tokenSeq=3, firstServer=c0a80502,
namespace=IEEE802, id=1101881402-7053,
clientRand=YU0GpjjDlCSWPr6rn/6uXokicORPT6P7nku3TCzGKty,
realIP=c0a80553, startRes=1280x1024, useReal=true,
atr=3b6900002494010201000101a9, event=insert, atr.hs=04, pn=37109,
sn=0003baccd404, rawType=Payflex, hw=SunRayP7-170, initState=0, _=1}
These are my Server information:
- 2x SF240( configured as FOG )
- 60 SR clients( SR 1G, 150 & 170 )
- Sun Ray software version = 3.0_118979-02_2005.11.28.11.24
- Sun Ray service core patch = 118979-02
Fyi, the users still having session disconnected problem.
Appreciate if someone could help me to resolve this strange problem.
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