Hi Craig,
Thanks for your reply and let me answer to your questions.
1. Let's start with the obvious, what's changed. What does the OSD show
while disconnecting?
Ans: Nothing has been changed in Sun Ray servers. For these three users
OSD basically shows disconnect & connect icon and users needs to
re-enter password to connect to Windows. Only for one user, the OSD
shows disconnect and connect icon every 2 seconds. After i cold
restarted sun ray services, OSD shows disconnect & connect every 30 or
60 seconds( Intermittent ).
2. Second, why are you logging into login just to allow users to login
to Windows. You should be using CAM.
Ans: Basically, customer wants security. They will enter username and
password in dtlogin and the Citrix( i set in users .profile ) program
will automatically connects to Windows which again, they have to enter
username and password. The important thing here is, when users remove
smart card and re-insert back, the dtsession( lock ) will asked for the
password to resume the Windows session.
How and what are the settings if i were using the CAM mode ?
3. Third, You are far behind on patches and Sun Ray Versions. You
should get current.
Ans: I had serach the sunsolve and my currently installed srss 3.0 patch
is the latest for Solaris 9 OS. Also, currently, the customer haven't
think about upgrading srss to 3.1 yet.
Thanks in advance.
--
# Yours Sincerely,
# Mohamed Ali Bin Abdullah.
Craig Bender Wrote:
Let's start with the obvious, what's changed. What does the OSD show
while disconnecting?
Second, why are you logging into login just to allow users to login to
Windows. You should be using CAM.
Third, You are far behind on patches and Sun Ray Versions. You should
get current.
Mohamed Ali wrote:
> Dear forum users,
>
> I am looking for help from Sun Ray experience and expert users.
>
> This is the problem i am encountering:
> There are sixty(60) sun ray clients( sun ray 1g, 150 & 170 ) connected
> to two sun ray servers configured in failover group. Normally, users
> will see dtlogin screen and they will type username ans password.
> Then, automatically users will be connected to Windows TS servers
> through Citrix client program where they will do their basic work(
> accessing MS word, excel and web browser ).
>
> Today, four users having problem while doing work in Windows TS
> environment. Basically, while they are in Windows env, their's session
> frequently disconnected( every 15 or 30 minutes ). Then sessions reset
> and the users needs to type in username and password in dtlogin
> screen. But after re-login, the users got back to their existing/same
> Windows TS sessions.
> Also, one of the sun ray clients frequently( every 5 seconds ) loss
> its network connection( from OSD = connection up and down ).
>
> This is the first level troubleshooting that i have done:
> - Open browser and go to sun ray administration
> - Group cold restarted all the sun ray services.
> - After restart, the one sun ray clients now losses network connection
> Intermittently( maybe every 30 or 60 seconds ).
>
> I had captured some messages from /var/opt/SUNWut/log/messages file:
> --------------------------------------------------------------------------
>
> Nov 27 12:05:19 sunray-01 utauthd: [ID 184090 user.info] Worker1
> NOTICE: whichServer pseudo.0003bacccee6: c0a80502:true:14
> Nov 27 12:05:19 sunray-01 utauthd: [ID 661920 user.info] Worker1
> NOTICE: AuthRecord:redirect:: Redirecting terminal
> IEEE802.0003bacccee6 to a trusted host c0a80502
> Nov 27 12:05:19 sunray-01 utauthd: [ID 698500 user.info] Worker1
> NOTICE: Redirecting with params:
> {redirectProps=tokenSet=pseudo.0003bacccee6, authport=7009,
> authipa=c0a80502, roamInitiated=false}
> Nov 27 12:05:19 sunray-01 utauthd: [ID 285224 user.info] Worker1
> NOTICE: CLAIMED by ServerSelect.m3 NAME: pseudo.0003bacccee6
> PARAMETERS: {terminalIPA=192.168.5.41, type=pseudo,
> fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
> state=disconnected, cause=insert, barrierLevel=300,
> rawId=0003bacccee6, MTU=1500, tokenSeq=1, firstServer=c0a80501,
> namespace=IEEE802, id=0003bacccee6,
> clientRand=YmuJ1FL.kcPU3WjDMV6FuNP8lwclR8TjOf1nuUuhtCy,
> realIP=c0a80529, startRes=1280x1024, useReal=true, event=insert,
> pn=62552, sn=0003bacccee6, rawType=pseudo, hw=SunRayP7-170,
> initState=1, _=1}
> Nov 27 12:05:57 sunray-01 utauthd: [ID 927710 user.info]
> SessionManager0 NOTICE: TERMINATE: inactive session
>
> Nov 27 09:05:55 sunray-02 utauthd: [ID 620806 user.info] Worker1
> NOTICE: whichServer pseudo.0003bacccee6:
> Nov 27 09:05:55 sunray-02 utauthd: [ID 297390 user.info] Worker1
> NOTICE: CLAIMED by StartSession.m4 NAME: pseudo.0003bacccee6
> PARAMETERS: {terminalIPA=192.168.5.82, type=pseudo,
> fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
> state=disconnected, cause=insert, barrierLevel=300,
> rawId=0003bacccee6, MTU=1500, tokenSeq=1, firstServer=c0a80502,
> namespace=IEEE802, id=0003bacccee6,
> clientRand=ObtnJsERHaeL.f.ifSrn1GdTl7Rz/LCTQ7QcjQZl5uy,
> realIP=c0a80552, startRes=1280x1024, useReal=true, event=insert,
> pn=49420, sn=0003bacccee6, rawType=pseudo, hw=SunRayP7-170,
> initState=1, _=1}
> Nov 27 09:05:55 sunray-02 utauthd: [ID 463604 user.info] Worker1
> NOTICE: CONNECT IEEE802.0003bacccee6, pseudo.0003bacccee6, all
> connections allowed
> Nov 27 09:05:56 sunray-02 utauthd: [ID 118797 user.info] Worker5
> NOTICE: MTU = 1500
> Nov 27 09:05:57 sunray-02 utauthd: [ID 328855 user.info] Worker5
> NOTICE: SESSION_OK pseudo.0003bacccee6
> Nov 27 09:10:53 sunray-02 utauthd: [ID 904020 user.info] Worker0
> NOTICE: DISCONNECT IEEE802.0003bacccee6, pseudo.0003bacccee6
> reauthenticatingDuplicateTID
> Nov 27 09:10:53 sunray-02 utauthd: [ID 354771 user.info] Worker0
> UNEXPECTED: during send to: [EMAIL PROTECTED]
> error=java.net.SocketException: Broken pipe
> Nov 27 09:10:53 sunray-02 utauthd: [ID 325141 user.info] Worker0
> NOTICE: DESTROY pseudo.0003bacccee6 lifetime=297685
> Nov 27 09:10:53 sunray-02 utauthd: [ID 490886 user.info] Worker0
> NOTICE: CLAIMED by StartSession.m4 NAME: pseudo.0003bacccee6
> PARAMETERS: {terminalIPA=192.168.6.41, type=pseudo,
> fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
> state=disconnected, cause=redirect, barrierLevel=300,
> rawId=0003bacccee6, MTU=1500, tokenSet=pseudo.0003bacccee6,
> tokenSeq=1, firstServer=c0a80601, namespace=IEEE802, id=0003bacccee6,
> clientRand=kVQILgmMJ.cFHAF3k5tSapfkWTROzcXDxcf.WF04K08,
> realIP=c0a80629, startRes=1280x1024, useReal=true, event=insert,
> roamInitiated=false, pn=35977, sn=0003bacccee6, rawType=pseudo,
> hw=SunRayP7-170, initState=1, _=1}
> Nov 27 09:10:53 sunray-02 utauthd: [ID 463602 user.info] Worker0
> NOTICE: CONNECT IEEE802.0003bacccee6, pseudo.0003bacccee6, all
> connections allowed
> Nov 27 09:10:54 sunray-02 utauthd: [ID 118795 user.info] Worker4
> NOTICE: MTU = 1500
> Nov 27 09:10:54 sunray-02 utauthd: [ID 746600 user.info] Worker4
> NOTICE: SESSION_OK pseudo.0003bacccee6
> Nov 27 09:18:03 sunray-02 utauthd: [ID 527788 user.info] Worker2
> NOTICE: DISCONNECT IEEE802.0003bacccee6, pseudo.0003bacccee6 token
> removed: pseudo.0003bacccee6
> Nov 27 09:18:03 sunray-02 utauthd: [ID 791576 user.info] Worker2
> NOTICE: DESTROY pseudo.0003bacccee6 lifetime=429719
>
> Nov 27 13:28:14 sunray-01 utauthd: [ID 482787 user.info] Worker7
> NOTICE: whichServer pseudo.0003baccd404:
> Nov 27 13:28:14 sunray-01 utauthd: [ID 185782 user.info] Worker7
> NOTICE: CLAIMED by StartSession.m4 NAME: pseudo.0003baccd404
> PARAMETERS: {terminalIPA=192.168.5.45, type=pseudo,
> fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
> state=disconnected, cause=insert, barrierLevel=300,
> rawId=0003baccd404, MTU=1500, tokenSeq=1, firstServer=c0a80501,
> namespace=IEEE802, id=0003baccd404,
> clientRand=YMiOXjnQIEvOYGnvBzJ3A9Ps0PwAlg.2iFOnkVon2PG,
> realIP=c0a8052d, startRes=1280x1024, useReal=true, event=insert,
> pn=63401, sn=0003baccd404, rawType=pseudo, hw=SunRayP7-170,
> initState=1, _=1}
> Nov 27 13:28:14 sunray-01 utauthd: [ID 464566 user.info] Worker7
> NOTICE: CONNECT IEEE802.0003baccd404, pseudo.0003baccd404, all
> connections allowed
> Nov 27 13:28:15 sunray-01 utauthd: [ID 118797 user.info] Worker5
> NOTICE: MTU = 1500
> Nov 27 13:28:15 sunray-01 utauthd: [ID 302900 user.info] Worker5
> NOTICE: SESSION_OK pseudo.0003baccd404
> Nov 27 13:28:37 sunray-01 utauthd: [ID 701088 user.info] Worker2
> NOTICE: DISCONNECT IEEE802.0003baccd404, pseudo.0003baccd404
> reauthenticatingDuplicateTID
> Nov 27 13:28:37 sunray-01 utauthd: [ID 600782 user.info] Worker2
> UNEXPECTED: during send to: [EMAIL PROTECTED]
> error=java.net.SocketException: Broken pipe
> Nov 27 13:28:37 sunray-01 utauthd: [ID 942933 user.info] Worker2
> NOTICE: DESTROY pseudo.0003baccd404 lifetime=23168
> Nov 27 13:28:37 sunray-01 utauthd: [ID 540208 user.info] Worker2
> NOTICE: CLAIMED by StartSession.m4 NAME: pseudo.0003baccd404
> PARAMETERS: {terminalIPA=192.168.5.83, type=pseudo,
> fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
> state=disconnected, cause=redirect, barrierLevel=300,
> rawId=0003baccd404, MTU=1500, tokenSet=pseudo.0003baccd404,
> tokenSeq=2, firstServer=c0a80502, namespace=IEEE802, id=0003baccd404,
> clientRand=inXhzYudbV.bPlMzHubbYeR4zVcFQe5c0zkrayXVFPy,
> realIP=c0a80553, startRes=1280x1024, useReal=true, event=insert,
> roamInitiated=false, pn=43076, sn=0003baccd404, rawType=pseudo,
> hw=SunRayP7-170, initState=0, _=1}
> Nov 27 13:28:37 sunray-01 utauthd: [ID 464556 user.info] Worker2
> NOTICE: CONNECT IEEE802.0003baccd404, pseudo.0003baccd404, all
> connections allowed
> Nov 27 13:28:38 sunray-01 utauthd: [ID 118789 user.info] Worker1
> NOTICE: MTU = 1500
> Nov 27 13:28:39 sunray-01 utauthd: [ID 431881 user.info] Worker1
> NOTICE: SESSION_OK pseudo.0003baccd404
> Nov 27 13:28:59 sunray-01 utauthd: [ID 463990 user.info] Worker0
> NOTICE: DISCONNECT IEEE802.0003baccd404, pseudo.0003baccd404 token
> removed: pseudo.0003baccd404
> Nov 27 13:28:59 sunray-01 utauthd: [ID 694803 user.info] Worker0
> NOTICE: DESTROY pseudo.0003baccd404 lifetime=21949
> Nov 27 13:28:59 sunray-01 utauthd: [ID 780179 user.info] Worker0
> NOTICE: whichServer user.1101881402-7053: c0a80502:true:11
> Nov 27 13:28:59 sunray-01 utauthd: [ID 440226 user.info] Worker0
> NOTICE: AuthRecord:redirect:: Redirecting terminal
> IEEE802.0003baccd404 to a trusted host c0a80502
> Nov 27 13:28:59 sunray-01 utauthd: [ID 485202 user.info] Worker0
> NOTICE: Redirecting with params:
> {redirectProps=tokenSet=Payflex.5009fa9d00130100, authport=7009,
> authipa=c0a80502, roamInitiated=false}
> Nov 27 13:28:59 sunray-01 utauthd: [ID 565328 user.info] Worker0
> NOTICE: CLAIMED by ServerSelect.m3 NAME: user.1101881402-7053
> PARAMETERS: {terminalIPA=192.168.5.83, type=user,
> fw=3.0_118979-02_2005.11.28.11.24,Boot:1.6; 2004.10.28-14:47:01-PDT,
> state=connected, cause=insert, barrierLevel=300,
> rawId=5009fa9d00130100, MTU=1500, tokenSeq=3, firstServer=c0a80502,
> namespace=IEEE802, id=1101881402-7053,
> clientRand=YU0GpjjDlCSWPr6rn/6uXokicORPT6P7nku3TCzGKty,
> realIP=c0a80553, startRes=1280x1024, useReal=true,
> atr=3b6900002494010201000101a9, event=insert, atr.hs=04, pn=37109,
> sn=0003baccd404, rawType=Payflex, hw=SunRayP7-170, initState=0, _=1}
>
>
> These are my Server information:
> - 2x SF240( configured as FOG )
> - 60 SR clients( SR 1G, 150 & 170 )
> - Sun Ray software version = 3.0_118979-02_2005.11.28.11.24
> - Sun Ray service core patch = 118979-02
>
>
> Fyi, the users still having session disconnected problem.
>
> Appreciate if someone could help me to resolve this strange problem.
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